Field Service Operations Coordinator

Field Service Operations Coordinator

 

Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Operations Coordinator to join our skilled team in the USA.

 

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

 

What will you be doing?

 

The Field Service Operations Coordinator is required to support external and internal customers in various time zones. No relocation benefits will be provided.

 

This position reports to Field Service Coordinator Team Lead.

 

Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

 

Duties and Responsibilities:

 

The Service Coordinator manages a wide range of international services related to the maintenance, repair, and upgrades of the assets of our customers. The service coordinator is the main contact for these services' commercial, financial, and technical supervision towards our internal organization and customers. The Service Coordinator must have solid skills to look after customer satisfaction, monitor plans and coordinate Field Service employees on location.

 

• Manages field service personnel when assigned to a service
• Coordinates multiple service jobs simultaneously.
• Plans and prepares services and monitors Field Service KPIs
• Acts as the contact person for the customer from service kick-off up to the invoice.
• Comply with Safety and ISO processes for all personnel, tools, and machines to ensure the safety, accuracy, and quality of all services

 

Main activities:

 

Order acceptance and administration:

• Accepts orders considering materials, personnel, and workshop capacity availability.
• Assesses whether orders fit within financial boundaries and payment conditions. Initiates order acceptance confirmation to the customer.
• Ensures the order is fully processed in the system for the invoice to be produced
• Manages Work in Progress (WIP), keeping data of orders updated.