Director, Health Market Partner Relationship

Company Description

The U.S. health sector is complex and dynamic - a vast and diverse network of entities that impacts the population and economy like no other industry. At USD$4.1 Trillion, healthcare spending represents nearly 18% of U.S. GDP. It is complex and inefficient. Health service buying, selling, and settlements have seen little change in the past decade despite clear changes in available information, technology, regulation, and market consolidation. 

Enter MacroHealth. MacroHealth is a mission-driven company. We are building the most advanced and trusted market platform for health service payers and providers. The company’s vision is to create Intelligent Health Markets by building technology, knowledge and relationships that enable payers and providers to optimize the buying and selling of health services. 

We are expanding our team of passionate thought leaders as we pursue our goal of disrupting the U.S. health sector with our vision and technology. We are committed to developing leading edge solutions in a supportive environment focused on customer success and employee fulfillment.  

We have an exciting opportunity for an experienced Director, Health Market Partner Relationship on our Customer Success team. 

Salary Range: $135,000 - $150,000 USD per year and a bonus target up to 20% (bonus is paid and calculated in accordance with individual performance and financial performance of the Company  

Job Description

• Contributes to the organizational strategy and achievement of company goals by fueling MacroHealth’s growth and value in the healthcare market.  
• Builds and maintains effective relationships with key Health Market Partners (HMP), including national and regional health provider networks, to deliver valuable business opportunities and outcomes for their business.  
• Achieves HMP objectives while driving partner product adoption by MacroHealth customers, leading to increased retention and decreased customer churn.  
• Accountable for Health Market Partner retention and growth.  
• Owns the overall experience for key partners and serves as the primary internal contact across a portfolio of payers/buyers.   
• Key contributor to building our partner success processes and organizations.  
• Generates and implements key metrics for partner support, education, and revenue growth. Collaborates with internal teams to build consensus and achieve organizational goals.  

Qualifications

• Advanced knowledge of the US healthcare and health insurance market, with particular emphasis on health care networks and services 
• Minimum of seven (7) years’ experience managing, grooming and building relationships with complex partners  
• Expert at owning the partner experience end-to-end, taking a 360-degree view of a relationship and proactively driving solutions and growth ideas 
• Demonstrated track record in building customer retention plans and executing on retention plans to drive company ROI. 
• Demonstrated success in building new processes and organizations to meet company needs 
• Proven track record in increasing revenue for current customer base 
• Knowledge of software as a service (SAAS) and knowledge of healthcare data exchange protocols such as EDI, X12 
• Demonstrated success at turning around partner relationships and reframing value as the product evolves. 
• Demonstrated success in driving expansion of partner relationships and access to new product features and/or services. 
• Familiarity with SalesForce and/or other relevant customer relationship management support tools 
• Client and partner driven, with the ability to manage and grow customer satisfaction over the long term. 
• Expert ability to proactively transition new partners, drive process change, articulate business value, and delight enterprise clients. 
• Strong empathy for customers and partners, combined with a passion to build revenue and encourage growth. 
• Ability to facilitate partner consultations and conversations at all levels (C-level to analyst) 
• Ability to manage through collaboration, influence, persuasion, negotiation, and consensus building. 
• Excellent oral and written communications skills with comfort and experience interacting with all levels of internal and external stakeholders.  
• Comfort and ease in managing difficult relationships and improving the overall perception of value delivered. 
• Exceptional organization and prioritization skills. 
• Can use data to analyze the health of relationships, accounts, identify risks and propose solutions. 
• Understands key metrics of the customer life cycle including support, onboarding, retention, upsell, etc. 
• Ability to Travel up to 25%  

Preferred Education and Experience: