Customer Service Sr Director

Chief of Staff – Future of X (FoX)

Juniper Networks Inc., a global leader in Cloud, Data Center, Enterprise, and Security Networking, seeks an experienced leader to promote a culture of operational excellence, agility, visibility, accountability, and collaborative decision-making. The Chief of Staff (CoS) role requires exceptional leadership, strategic thinking, analytic detail and rigor, and the ability to influence through respect and trust.  This is a strategic leadership role to design for and implement organizational efficiency and effectiveness, anticipating the needs of the leader and team, thus ensuring overall FoX operational, business and transformation goals are achieved in minimum time to maximum effect and in alignment with strategic aspirations and timelines.  The successful person will be deeply involved in business execution decision-making and must prioritize and balance commitments while building a reputation for reliability, objectivity, and partnership across JXO and the Company.

The role focuses on 3 main areas:

Operations - Support of Customer Experience Strategy (Digital Experience, Employee Experience, Automation, AI, and change management). 

• Drive execution and performance of operational and strategic planning, budgets, program investments, and allocations across functional areas
• Establish a cadence for key meetings & processes that help drive the organization.  Coordinates daily, weekly, and quarterly sales functions and activities.  Leadership meetings, QBR’s, cross-functional meetings, All Hands meetings, etc. Determine logistics of the meetings i.e., the need for the meetings, frequency, stakeholders need to be involved, what success looks like, process to achieve success    
• Responsible for the implementation of new and improved methods to operate the business. 
• Ensure collaboration for relevant projects and bridge operational gaps between functions/key projects/initiatives
• Be the voice of the organization as a whole in leadership discussions, advocate on behalf of the team, and promote a community of inclusive leadership with a sense of urgency.
• Contribute to organizational excellence through leading decision-making across functions and the leadership team, which will lead to effective and efficient decisions and outcomes
• Identify opportunities to increase the leadership team and the company’s effectiveness in execution

Culture  – Help develop productive and high performance culture that brings out the best of people and teams.

• Provide concise, transparent, and insightful communication to a diverse organization.
• Plan and build content for internal communications, all-hands meetings, QBRs/MBRs
• Navigate team dynamics with tact and confidence as an objective program leader
• Manage relationships across the organization and energize the team to be a productive and inclusive place focusing on impactful deliverables.
• Be a key bridge from leadership to the rest of the organization, conveying and ensuring successful communication and implementation of critical organizational and operational decisions and enhancing employees’ experience.

Strategic Initiatives – Help drive important cross-functional projects for the organization.

• Identify and execute initiatives that contribute to long-term operational excellence, ensuring key projects have clear milestones, success measures and operational plans
• Engage right stakeholders across the organization to focus time and attention on rapid resolution to strategic problems
• Drive execution and performance of strategic initiatives that are critical to the success of the business through goal deployment via OKRs
• Deploy initiatives to function/staff member to carry forward once it reaches an agreed upon level of completion to ensure the success of initiatives
• Drive employee engagement transformation activities to foster a culture of development, influence, inclusiveness and work-life experience.

Requirements:

• 15+ years’ experience supporting operations and managing projects in a distributed, global and diverse organization.
• Demonstrated project management skills driving cross-functions, complex projects
• Exceptional planning and organizational skills including the ability to handle multiple projects simultaneously in a fast-paced environment.
• Strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results.
• Acting as an objective sounding board for others and ability to anticipate the needs of Exec Leader and team
• Highest level of integrity and management of confidential information
• Proven ability to lead through influence and drive c