Director of Community Based Services

Description

SIGN-ON BONUS $1,500k 

Job Summary

The director provides oversight to the fiscal, quality assurance and improvement, and regulatory standards of TASK (Treatment Alternatives for Sexualized Kids) and Intensive In-Home Services.

Principal Duties and Responsibilities

Specific duties and responsibilities:

Leadership

• Maintain effective and cooperative relationships with staff to ensure successful implementation of agency mission
• Ensure that all aspects of TASK and IIH programs meet or exceed the appropriate standards of state and federal licensing and accreditation standards
• Set key performance indicators that reflect the organizational strategic plan and assure monitoring and reporting of set goals
• Collaborate with executive leadership on strategic plans for programs

Supervision

• Directly supervise staff, including Senior Clinicians in TASK and IIH Team Leads. Craft annual development plans for supervisees
• Oversee on-boarding for new hires
• Complete individual annual performance appraisals for all direct reports, and provide monthly face to face supervision
• Conduct individual staff performance discussions, and draft corrective action plans for staff not meeting job performance expectations
• Develop clinical consultation structure for programs

Administration

• Analyze monthly financial statements. Ensure programs operate within budget and spending policy
• Establish and maintain partnerships in the community with child welfare agencies, schools, department of juvenile justice, philanthropic organizations, and other human service organizations
• When applicable supervise the implementation of service delivery schedules, quality assurance/improvement plans, plans of correction, peer review schedules, and program strengthening plans
• Assess customer satisfaction from external stakeholders
• Set, and maintain program utilization goals
• Create and maintain program manuals, workflows, and business processes for all aspects of operation, including clinical documentation improvement plans
• Ensure programs administer standardized assessments and screening tools
• Lead a culture of measurement-based care
• Ensure programs document service delivery in electronic health record
• Use program performance dashboards to drive program improvement, lead a data-driven decision-making culture

Supervision responsibilities:

This position supervises Senior Clinicians in TASK and IIH Team Leads. This position is responsible for overall direction, coordination, and evaluation of reporting employees in accordance with the organization’s policies, procedures, and applicable laws.

Core Competency: Supervisors

Supervisors will complete 100% of direct reports evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations.

• Measurement: Review of evaluations due during the review period and whether they were completed on time.

All employees have the following expectations:

• Mission: Contribute to and enhance company mission
• Organization: Prioritize and plan work responsibilities appropriately
• Professional Development: Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork: Serve effectively as a team contributor on all assignments
• Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Requirements

Education and Experience Requirements

• The position requires a Master’s Degree in a Human Service or related field plus 5+ years of experience with target populations. The position requi