Patient Registration - Gouverneur Hospital/Behavioral Health (Per Diem)

At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. 

SUMMARY 

Hospital professional will be responsible for the comprehensive servicing of GH patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard.  

We are seeking dedicated healthcare professionals to join our team at Gouverneur Hospital. If you are passionate about making a difference in the lives of patients and want to contribute to a dynamic healthcare environment, this is the opportunity for you. Your role will be integral in delivering high-quality care and ensuring the well-being of our community members. Gouverneur Hospital is certified for 25 beds and services include inpatient detox, substance use disorder rehabilitation, emergency care, imaging and EKG’s, physical therapy, and respiratory therapy. 

STATUS: Per Diem (As needed)
LOCATION: Gouverneur Hospital 
DEPARTMENT: Behavioral Health
SCHEDULE: Variable shift, Monday to Friday between the hours of 8 am - 6 pm (Hours as needed per the clinic) 

ATTRIBUTES 

• Required: High School Diploma/GED 

• Preferred: Associate's degree in related field 

• Preferred: Medical technology 

RESPONSIBILITIES 
Registration: 

Interviews the patient and/or family member either in person or by telephone to collect demographic, financial, and medical information 

Performs correct name inquiry and identifies patient according to policy and procedure without errors 

Collects complete demographic information of patient including address, phone number, and employer 

Collects medical information to include patient complaint 

Explains consent information, obtains signatures, witnesses (legibly) with no omissions 

Obtains copy of patient identification document(s) 

Completes registration process within five minutes for preregistered patients and ten minutes for non-preregistered 

Contacts physician offices to obtain and confirm patient information 
 

Revenue Cycle: 

Views insurance card(s) and scans into computer system reviewing for mandatory precertification and/or other third party payer requirements 

Collects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbers 

Selects appropriate financial class and insurance code 

Performs online real-time eligibility verification and registration scrub via AhiQa and makes changes to registration errors accordingly and in a timely fashion 

Screens for insurance eligibility via insurance websites, where appropriate 

Completes Medicare Secondary Payer Questionnaire for all Medicare-eligible patients 

Completes all admission forms required by Medicare 

Verifies third party payer benefits and Worker’s Compensation according to departmental policy and procedure