Restaurant Events Coordinator (Part Time)

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Restaurant Events Coordinator is responsible for maintaining the reservation books for all restaurants and responding to requests for group dining reservations. The Coordinator will work with Restaurant GM’s and Executive Chefs to confirm menu selections and availability while coordinating with the Restaurant Events Manager for yielded group pricing. When necessary, the Coordinator will work with other departments to ensure that guests have access to all of the resources that they may need. The Coordinator will also be in daily contact with the Call Center providing pacing and important information that can help to facilitate the efficient usage of restaurant capacities. Responsibilities include, but are not limited to; the management of the group reservations strategy for restaurants and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.

• Keeps track of all incoming inquiries and responds effectively via phone or email depending on guest preference within a timely manner. 
• Manages all upcoming large party reservations within Sevenrooms ensuring all reservations have accurate and updated information.
• Manages relationships with Floral, A/V / EPS, Pastry, and banquets to maintain seamless process for the guest when planning.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction by greeting large party reservations whenever schedule and timing allows.  Offering a sincere thank you for choosing us and wishing them a satisfactory experience.  
• Facilitates communication throughout the property by presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities as an ambassador of the Encore brand.
• Coordinate menu pricing and availability with the restaurant GMs and Executive Chef when applicable
• When necessary tour restaurant spaces with guests.
• Distribute any relevant restaurant information to all support departments such as Call Center, Concierge, Bell Desk, etc.
• Confirm all reservations for special events
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

Bachelor’s Degree in a related field or equivalent experience preferred.

Knowledge of Delphi application a plus

Requires strong computer skills