Lead Medical Assistant

Description

Function

Under the supervision of Clinical Operations Manager (COM) and as a member of the medical team, the Medical Assistant Lead will perform all duties of the Medical Assistant, function as the resource person to the medical assistant staff and coordinates the daily support operations of a single clinical area. The MA Lead will serve as an expert for the Medical Assistant Team on their assigned floor, assist with schedule management and daily assignments to ensure task and workflow readiness, and provide mentorship and training to ensure medical assistants perform at a high level of proficiency.

Representative Duties (Primary):

Oversee Clinic Workflow

• Provides directions and monitors work for floor medical assistant staff
• Provides direction and support to staff to ensure adequate clinic flow with effectiveness and efficiency
• Exhibits a high level of technical skill and functions as resource for other clinical support members. Fills in for staff as needed to provide appropriate support for the floor. Takes a supportive role in ensuring clinic workflow is of a high quality.
• Routinely reviews Quality Control logs, supply inventory, and ensures Joint Commission readiness in all aspects of Medical Assistant job responsibilities
• In collaboration with the Clinical Operations Manager, ensures standardization of tasks and consistency in MA performance
• Works closely with Clinical Operations Manager to recommend changes in team/pod assignment as needed and assigns MA tasks (i.e., exam room stocking)
• Assists with scheduling of Medical Assistant staff to fulfill clinic needs
• Supports communication among MA colleagues on personnel issues and schedules to ensure timely arrival/departure/shift changes and adequate coverage during sessions
• Ensures smooth patient flow during clinic sessions and assist with assigning floating deployment of MAs as needed to ensure equity in use of MA resource
• Facilitates interpersonal and leadership communication skills between MA, provider, and nursing staff to promote effective working relationships with all members of the healthcare team
• Ensures assigned areas conform to standards of appearance and that the work and exam rooms are neat, clean, & adequately stocked
• Ensures appropriate purchasing of supplies and equipment within budgetary guidelines and maintains adequate inventory. Informs management of need to secure supplies and equipment necessary for optimal clinical operations.
• Acts as a contact point for patient inquiries, problems and complaints without clinical operations manager Escalates complex issues to Clinical Operations Manager, Director of Nursing, physician floor lead, and/or appropriate resources.
• Performs other duties as assigned.

Subject Matter Expert of Medical Assistant Team

• Provides input into evaluating performance; May act as supervisor in the absence of COM to ensure safe and timely patient care and clinic flow
• Works closely with COM to approve time-off and coordinate coverage
• Collaborates closely with COM around performance management concerns
• Implements operational procedures in accordance with established guidelines. Reviews exceptions and changes with COM. Monitor’s staff understanding of current procedures and ensures procedures are implemented correctly.
• Collects data for use in the management decision-making process
• Assists with selection and ongoing training and evaluation (oral and written) of new and existing MA staff
• Monitors routine data and information flow for the floor and notifies supervisor of any deviations
• Supports the COM in annual competency review and completion for MA staff

Representative Duties (Secondary):

Providing direct patient care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic

• Organizes and prepares patient visit including patient summary sheets, labels, and huddle sheets for daily clinic
• Checks exam room for patient encounter and restocks, and cleans as necessary
• Calls patients from the lobby into the exam room
• Obtains chief complaint, vital signs, allergies, surveys, and consent forms from patient
• Open office visit note and documents vital signs in EPIC
• Assists with patient care under the direction of appropriate medical provider, RN, or LPN
• Assists with care coordination for individual patients and panels of patients under the direction of appropriate medical provider, RN, or LPN
• Administers all CLIA waived lab tests and medical tests (e.g., EKG, Spirometry, UA, HCG, PPD administration) and procedures (e.g., ear lavage) as per p