Restaurant Supervisor | Dynamite Woodfire Grill at The Farnam | Omaha, NE

Additional Information: This hotel is owned and operated by an independent franchisee, The Farnam, Autograph Collection (Greenwood Hospitality/Hotel Equities LLC). The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Come join The Farnam, Autograph Collection, and start your career with the only AAA Four Diamond hotel in Nebraska! 
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor  for The Farnam, Autograph Collection, in Omaha, Nebraska.

Job Purpose:

This job description provides a basic guideline of the duties, responsibilities, and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Supervise the operations of the restaurants and bars to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel restaurant and bar team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to, and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Ability to communicate effectively with the public and other employees.
Maintain customer satisfaction as the driving philosophy of the F&B department.
Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints.
Fill in for staff when necessary to ensure customer satisfaction. Ensure your staff, including all new hires, are trained to meet standards.
Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations.
Ensure that consistency of service and standards are met.
Manage department within budget.
Accurately forecast revenues/expenses.
Assist in preparing annual departmental budget that accurately reflects the department’s operations plan.
Anticipate revenue/cost problems and report discrepancies to Restaurant Manager/F&B Director.
Assist hotel staff with accounting related issues.
Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget.
Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.
Manage people according to standards & values.
Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
Maintain a positive, cooperative work environment between staff and management.
Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely.
Ensure employees fully understand performance standards, review process, and reward successes.
Manage safety program to protect guests and employees and which meets OSHA requirements.
Use ongoing safety plan to minimize workers’ compensation claims.
Train staff to increase level of customer sales, service and safety skills on an ongoing basis.
Ensure employees are appropriately certified for their job as required by federal, state or local regulations.