Loss Drafts Associate- Lender Services- National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Loss Drafts Associate is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds.

Want to grow your career with one of the fastest growing insurers in the country? Do you enjoy working as a team and speaking to people? A Loss Drafts Associate within National General Lender Services just might be for you!

What is “Lender Services”?

National General Lender Services (NGLS) is a financial arm of National General that partners with home mortgage lenders. We administer various business processes on their behalf, such as customer service, loss drafts and insurance servicing/operations.

What makes NGLS Customer Care unique?

· $18.00 an hour starting pay!

· Multi-tiered and comprehensive paid training program!

· Comprehensive Benefits Package which includes up to 4 weeks of PTO!

· No insurance license required!

· We are Great Place to Work certified!

· Career growth opportunities!

· This is NOT a sales position!

· Performance-based and results-focused culture!

Key Responsibilities

• Responds to written and verbal customer requests, inquiries in a timely and professional manner

• Validates documents pertaining to claim

• Orders and reviews inspection results

• Requests claim funds when applicable

• Follows standard procedural guidelines for performing tasks

• Assists with cross training inbound representatives on borrower follow up queue

• Updates records and note system

• Backs up as needed to meet client requirements and SLA’s

• Verifies claim check deposits

• Processes draws/draw approvals and payee header requests for claims

** Must be located 60 minutes within the Mesa, AZ office: 827 W Grove Ave Mesa, AZ 85210

Education

• High School Diploma or GED

Experience

• Minimum of 1 year of customer service experience

• Strong computer skills and working knowledge of MS Office applications

•  Must possess effective verbal and written communication skill

• Insurance or Financial/Banking experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Compensation offered for this role is $17.43 - 22.18 per hour and is based on experience and qualifications.

At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Pr