Implementation Specialist

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. 

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. 

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

Join our Xplor Pay team as an Implementation Specialist to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. The Implementation Specialist plays a critical role in onboarding new merchant customers on payment processing solutions, by ensuring smooth account activation experience, educating merchants on how to use their payment processing equipment and/ software, while providing technical support as needed.

The individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs welcome calls and conducts setup process with new merchants.
• Provide orientation to Xplor Pay support sites post-onboarding process.
• Guide customers in logging into the online merchant portal reporting tool
• Educate merchants on PCI compliance and Self-Assessment
• Trains merchants on utilizing the Xplor Pay Virtual Terminal.
• Troubleshoot and configure credit card terminals.
• Collaborate with internal teams as needed to resolve merchant issues.
• Navigate multiple systems and tools while providing real-time support.
• Acquire the necessary knowledge on product offerings and processing solutions to ensure a high-level of merchant customer experience.
• Participate in special projects as assigned by your manager.

This role has a base salary pay range of $40,000 - $45,000 USD

May be considered for a discretionary bonus.

This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.

#LI-Remote

The hours for this role will be 10:00am CST - 6:30pm CST.

Qualifications

QUALIFICATIONS:

• High school diploma or equivalent.
• Experience in merchant services technical support, strongly preferred.
• Basic knowledge of credit card processing terminal/software types.
• Strong problem-solving, analytical skills, skills and attention to detail required.
• Ability to multi-task and remain composed under pressure.
• Exceptional written and verbal communication skills.
• Extreme attention to detail and strong organizational skills.
• Team-oriented mindset with a proactive demeanor.
• Ability to multi-task during the call on multiple computer systems.  
• Analytical ability to diagnose problems and work quickly and independently to resolve issues. 
• Bilingual English/Spanish is a plus.

COMPETENCIES:

• Forward Thinking - Anticipates how individuals and groups will react to situations and information and plans accordingly. Anticipates the consequences of situations and plans accordingly. Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems. Anticipates possible problems and develops contingency plans.
• Drives Performance - Develops challenging but achievable goals. Maintains commitment to goals in the face of obstacles and frustrations. Finds or creates ways to measure performance against goals. Has a strong sense of urgency about solving problems and getting work done. Creates momentum and drives behavior change when necessary.
• Adaptability - Adapts to new ideas and initiatives across a wide variety of issues or situations. Adapts interpersonal style to highly diverse individuals and groups in a range of situations. Supports major changes that challenge traditional ways of operating.
• Fosters Teamwork - Assumes additional responsibilities to facilitate the achievement of team goals. Seeking input from other team members on matters that affect them. Shares all relevant information with others.
• Open + Transparent Commun