First Line Tech Support

 

This role exists to provide technical support and assistance to the entire Gymshark staff and the facilities in which they operate. They are the first point of contact for users seeking technical assistance and play a crucial role in ensuring the smooth operation of Gymshark.

WHAT YOU'LL BE DOING:

Support: 

• To work and collaborate within a World Class Tech Support Team supporting Hardware/Software, Internal Systems and all other aspects of Gymshark’s Tech Issues 
• To assist the Helpdesk Manager with the On-Boarding experience to all new Gymshark Employees to ensure they can hit the ground running with all the IT skills/functionality required for their roles. 

 Responsible for: 

•  Providing Technical Support and Assistance to end-users 
• Triaging and resolving hardware & software issues 
• Setting up and maintaining computer systems 
• Monitor and maintain IT inventory
• Document Technical procedures and solutions 

 Accountable for: 

• Providing high quality technical support to end-users with agreed upon service level agreements 
• Providing timely and accurate updates to end-users on the status of their support requests
• Adhering to all relevant IT policies and procedures, including security policies and data protection regulations
• Contributing to the continuous improvement of the IT support function by identifying areas or improvement and making recommendations for change  

    Collaboration: 

• To work in conjunction with the Tech Team to ensure all issues are fixed quickly and efficiently. To help and assist where necessary
• Work collaboratively across all departments within the business and contribute with your technical experience where applicable

WHAT YOU'LL NEED:

Essential Criteria:

• Strong technical knowledge in computer hardware, software and networks
• Technical knowledge of the latest Windows and Mac Operating Systems 
• Excellent problem-solving and troubleshooting skills 
• Strong customer service skills 
• Ability to work independently and manage time effectively to meet deadlines and SLA’s 
• Strong analytical and critical thinking skills to quickly diagnose and resolve technical issues 

 

WHAT YOU COULD ALSO HAVE:

• Familiarity with remote access tools such as Teamviewer and Microsoft Remote Desktop 
• Familiarity with Mobile Device Management solutions 
• Experience with IT Service Management (ITSM) Tools and Ticketing Systems 
• Understanding of networking principals and protocols 
• Familiarity with cloud computing platforms such as Microsoft Azure 

 

NOTE:  This is a hybrid role and would require the successful candidate to attend at least 3 days a week in GSHQ, Solihull, UK.

CLOSING DATE: Wednesday, 20th August 2025