Banquet Server

POSITION: Banquet Server  

DEPARTMENT: Food & Beverage  

REPORTS TO: Premium Services Manager 

FLSA STATUS: Part-time hourly, Non-Exempt 

Summary  

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.  

The part-time Banquet Server is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.  

Essential Duties and Responsibilities 

• Reports for work in proper uniform according to the scheduled time. 

• Follows instructions for each event as given by the  Premium Services Manager and/or Supervisor  

• Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event. 

• Assists with preparing garnishes, beverages, condiments, and breads. 

• Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc. 

• Assists with preparation and set-up of event room when necessary. 

• Prepares tables with place settings as instructed by the  Premium Services Manager and/or Supervisor  

• Attends pre-function meeting for briefing of event details. 

• Always provides friendly and courteous customer service. 

• Remains at assigned station and perform duties as assigned according to each event. 

• Reports any customer concerns and/or complaints to. Premium Services Manager and /or Supervisor  

• Breaks down tables and banquet equipment after each event. 

• Cleans and returns serving pieces to proper storage area. 

• Adheres to strict grooming standards and policies of company. 

• Follows service standards, procedures and guidelines. 

• Performs other duties as assigned and deemed necessary. 

Education and/or Experience           

• Minimum of six (6) months’ work experience in service-oriented environment 

• Indiana Liquor License  

Skills and Abilities   

• Knowledge of catering services and terminology 

• Strong guest service skills  

• Ability to get along well with others 

• Ability to receive and carry out instructions in a timely manner 

  <