Supervisor, Health Services

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

As a Health Services Supervisor at Universal Studios Hollywood, you will be an integral part of the team dedicated to ensuring the health and safety of our guests, team members and vendor partners.  Your role, alongside the other team supervisor and manager, is to lead our team of nurses, emergency medical technicians, and paramedics. They are responsible for delivering exceptional guest service through compassionate and prompt first aid care to our guests, as well as preventive and post-injury occupational health care to our team members.  You will also be involved in supporting occupational health initiatives and collaborating with various departments to maintain a safe work environment and drive continuous process improvement for delivery of health services to the guests and Team Members at Universal Studios Hollywood.  As the Supervisor, you will also play a key role in emergency situations, responding to and supporting your team in the field and collaborating with other internal and external business partners in incident response coordination and recovery after emergency incidents. 

Responsibilities:

• Team Leadership: Provide leadership and support to a team of medical professionals who deliver prompt and effective first aid and medical care to guests and team members of the theme park and entertainment complex. 
• Support Occupational Health Services: Assist EHS in the implementation and management of occupational health programs, ensuring compliance with health and safety regulations.
• Collaborate with Departments: Work closely with Park Operations, Security, Human Resources, and a variety of other departments to ensure seamless health services integration.
• Emergency Response: Participate in emergency response activities, coordinating with business partners and external agency response organizations following established protocols.
• Record-Keeping and Reporting: Maintain accurate medical records, incident reports, and other documentation. Track and report health services statistics to management using management systems and tools for record-keeping and reporting.  Conduct regular reviews of records for accuracy, identify gaps, and develop and implement processes for continuous improvement.
• Training and Development: Assist in developing and delivering training programs for team members to enhance their skills and knowledge in health services.
• Policy & Procedure Development: Assist with developing, implementing, and reviewing protocols, SOPs, and health policies to ensure regulatory compliance and operational efficiency. Stay updated on regulatory changes and translate them into practical updates to department operations.
• Technology & Systems Support: Train team members on health-related software and platforms used for case management, reporting, and scheduling. Evaluate and recommend tools and technologies that enhance service delivery.
• Guest and Team Member Support: Address and resolve health-related or operational concerns from guests and team members, providing excellent internal and external guest service and support.
• Safety and Compliance: Ensure all health servic