Medical Assistant

Description

Job Summary:

Provide assistance to the Physician, Registered Nurse (RN), and/or Licensed Practical Nurse, (LPN) in the assessment, treatment, and maintenance of patients and ensure optimal care, as well as maintaining organization in the office environment.

Essential Duties & Responsibilities:

Patient Care

• Maintain clinic schedule; open, block, adjust as needed/requested.
• Prepare patient charts for clinic per physician’s preference, including; printing required yearly paperwork, printing orders, and obtaining pertinent records.
• Enter all required information for reporting purposes.
• Enter all orders electronically (Surgery Scheduling sheets, Radiology, Physical Therapy, etc.)
• Answer and respond to incoming phone calls in a timely manner; assist or direct them as needed.
• Ensure appointment preferences are given to patients in emergency situations.
• Direct patient flow to examination, radiology, and treatment rooms optimizing available space when necessary.
• Assess patient’s general condition and take vital signs and weight.
• Assist physicians with examinations, diagnostic procedures, and treatments.
• Provide patient education regarding prescribed and recommended over the counter (OTC) medication, dispense sample medication per physician’s instructions.
• Educate the patient and/or family about diagnostic procedures, treatment plans, and provide pre- and post-operative education.
• Correctly label all specimens and arrange for transport to the lab.
• Be available to fill in as needed, to cover vacations and illnesses.

Information Processing

Confidentiality/Right to Privacy

• Observes confidentiality of information in regards to patients, physicians, and fellow employees.
• Protect patient sensitivities and right to privacy.

Computer Use - Patient Data

• Use computer to accurately load, maintain, and retrieve patient data.

Documentation

• Review patient’s chart for current, complete, and accurate information: patient information, consents, history and physical, medication list, any missing reports and/or dictations, etc.
• Document all patient activities/interventions, including medication dispensed/prescribed, telephone calls, patient paperwork, family’s response (if needed), etc., in the patient’s medical record.
• Respond to patient inquiries regarding reports on testing.

Communication

• Promote wellness by providing patient education materials and communicating physician advice/instructions.
• Listen well and follow physician’s instructions.

Responsibility

• Ensure that all aspects of the office duties are done in a timely fashion and done appropriately (i.e. filing, patient calls, chart preparation, etc.)

Interpersonal Skills:

Professional Image

• Follow dress code.
• Project a pleasant and professional image per company policy.
• Wear identification while on duty.
• Come to work projecting an attitude that welcomes patients.
• Communicate name and role to patient.

Flexibility/Stressful Situation

• Respond with flexibility to changing work load and/or assignments.
• Stay organized and function under stressful situations.

Working Relationships

• Ability to establish and maintain effective working relationships with Physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.
• Demonstrate willingness to readily interact with other staff members and departments.
• Maintain continuity of care among: other physicians/physician offices, physical or occupational therapy, home health care, etc.
• Communicate with physicians and staff to optimize the efficient use of the physician’s time and facilitate excellent patient care.
• Work effectively as team members with physicians and other staff to ensure the office runs as efficiently as possible.
• Interact with patients, families, staff, and others appropriately and effectively.
• Demonstrate compassion and caring in dealing with others.

Initiative

• Exhibit initiative and self-directed behavior.
• Accept responsibility for own professional growth and personal conduct.
• Think and act independently, as well as plan and problem solve.
• Accept responsibility for own professional growth and personal conduct.

Independence

• Ability to work independently, make decisions, and solve problems.

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