Splish Splash Retail & Games Sr. Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

The Retail & Games Sr. Supervisor oversees all aspects of Retail, Skill Games, and Arcades throughout the park. This position ensures a smooth and fun operation for guests, while remaining compliant with all applicable standards, policies, and regulations.

We are currently looking for a:

 

Splish Splash Retail & Games Sr. Supervisor

Roles & Responsibilities:

 

Supervisory Duties:

• Manage all aspects of the Retail and Games teams, along with any other assigned business units
• Lead by example, attitude, and as a representation of Splish Splash core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with NY law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Manage all aspects of Retail Department including store layout and pricing
• Maintain extensive knowledge of available products and merchandise flow.
• Maintain and submit accurate inventories for Retail in coordination with Revenue Director
• Compare invoices with price sheets and monitor returns for credits
• Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies
• Maintain highest level of excellent customer service by listening attentively and promptly responding to guest questions, requests, and complaints
• Work with vendors to create and approve custom artwork and products, analyze sales and inventory reports to make informed, data-based buying decisions
• Facilitate physical inventory process of retail merchandise
• Develop working relationships with external retail vendors and suppliers
• Ensure compliance with all PCI related standards, policies and procedures
• Ensure proper safety procedures are being followed, maintain accurate handling of money, and minimize loss.
• Periodically audit the retail and games areas to ensure that they are neat, well-stocked, and operating up to company standards
• Assist in other areas of park operations, as needed
• All other duties as assigned by leadership
• Starting Pay Rate: $20.50 / hr.

Education & Experience:

• High School Diploma desired; Equivalent work experience will be considered
• Bachelor’s degree in business management, marketing, merchandising, or related discipline highly desired
• 3+ years of previous retail or merchandising work experience
• 1-2 years of previous supervisor experience leading a team of employees
• Previous amusement park, theme park, or waterpark experience a plus
   

Language:

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9am to 5pm
• Valid