Field Service Engineer I

Summary

As an Omnicell Field Service Engineer (FSE), you'll be at the forefront of ensuring the smooth operation of Omnicell’s pharmacy and supply automation solutions. Operating within your designated geographic area, you'll not only troubleshoot and repair hardware and software issues but also collaborate closely with customers, inspire confidence through your expertise, continuously develop innovative solutions, and execute maintenance tasks with precision and efficiency. Dispatched by Omnicell’s 24x7 Technical Assistance Center, you'll be the go-to expert for resolving service requests promptly and delivering top-notch support.

Responsibilities

• Collaborate: Forge strong working relationships with manager-level nursing and pharmacy staff, offering seamless communication and collaboration.
• Inspire: Showcase your expertise through exemplary troubleshooting, preventive maintenance, and emergency services, instilling confidence and trust in Omnicell’s solutions.
• Develop: Embrace opportunities for continuous learning and skill development, responding positively to coaching and mentoring to enhance your problem-solving abilities and customer service skills.
• Execute: Demonstrate precision and professionalism in executing service events, addressing issues promptly and effectively, while also escalating complex problems to ensure timely resolution.
• Provide valuable feedback to the hardware specialist team, contributing insights for ongoing product improvement and development.
• Participate: Engage actively in various field projects, demonstrating adaptability and a proactive attitude towards achieving broader organizational objectives.
• Document: Maintain meticulous documentation of all service events in accordance with Omnicell's policies and procedures, ensuring accuracy and completeness.
• Exceed: Meet and exceed company guidelines for response time and service levels, reflecting a commitment to excellence in every interaction.
• Contribute: Participate actively in staff meetings, sharing insights and collaborating with colleagues to enhance team effectiveness.
• Delight: Prioritize customer needs and satisfaction, ensuring a positive experience throughout the service delivery process.
• Optimize: Manage parts inventory and return materials process efficiently, optimizing resources and minimizing downtime.

Required Knowledge and Skills

• Proficient in systems and equipment troubleshooting and problem resolution, with the ability to prioritize effectively and evaluate multiple customer issues.
• Strong computer systems skills, including proficiency with Windows 10 and networking concepts.
• Excellent English verbal and written communication skills, facilitating clear and effective interaction with customers and colleagues.
• Exceptional organization skills, enabling efficient management of service events and processes.
• Ability to interpret electrical schematics and mechanical drawings with precision and attention to detail.
• Exemplary customer service skills, demonstrating empathy, professionalism, and a commitment to exceeding customer expectations.

Note: The selected individual must possess a valid driver's license with an acceptable driving record, meet the company’s insurance coverage requirements, and have access to a vehicle in acceptable working condition.

Basic Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline; or Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline with experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Coursework in Network Engineering, Robotics, or Electronics.
• Experience working in a hospital environment.

Work Conditions

• Ability to lift 50 lbs. to approximately 5 ft. high.
• Flexibility to be available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
• Frequent local travel in the primary area, with the possibility of providing backup support in adjacent areas as needed.
• Capability to provide a dedicated work area at home and space for trunk stock inventory.

Since 1992, Omnicell has been committed to transforming pharmacy care through out