Patient Access Representative

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative

                        

Location

Lodi

                    

Facility

Lodi Community Hospital

                     

Department

Patient Registration-Cleveland Clinic Akron General

                      

Job Code

U99943

                     

Shift

Day/Evening Rotation

                       

Schedule

7:00am-4:30pm/3:00pm-11:30pm

                       

Job Summary

                         

Job Details

 

Join Cleveland Clinic’s Lodi Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class and caregivers are family. This community-based facility is a member of Akron General and has supported the communities in and around Medina County since 1920. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.     

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients in the Emergency Department, verify information and collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family members and setting the tone for how their visit to the Emergency Department goes. 

 

A caregiver in this position works Monday-Friday from 7:00AM – 4:30PM and every 3rd weekend from 3:00PM – 11:00PM. 

 

A caregiver who excels in this role will:  

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information. 

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year 

• Basic PC software application knowledge and ability to use multiple data systems 

Physical Requirements:

• Dexterity sufficient to operate a