Product Manager, T-Platform

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Job Overview

The Product Manager – Technical Discovery / Integration supports technical discovery, integration analysis, onboarding readiness, and architecture coordination activities for T-Platform, T-Mobile’s enterprise operational and management platform for TFB products and services.

This role operates within the T-Platform Product Realization organization and partners closely with Product Strategy, UX, Technical Discovery, Architecture, Operations, and Engineering teams to support onboarding and operationalization of highly integrated enterprise telecom products and capabilities.

T-Platform supports enterprise operational use cases spanning Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities. This role is responsible for supporting the technical onboarding process through API analysis, dependency mapping, architecture documentation, integration tracking, and operational readiness coordination.

The ideal candidate combines strong analytical capability, technical curiosity, operational organization, enterprise systems awareness, and the ability to operate effectively in highly dynamic and rapidly evolving onboarding environments.

This role is critical to maintaining onboarding continuity, technical readiness, integration visibility, and operational scalability across the expanding TFB portfolio ecosystem.

Job Responsibilities:

Vision, Strategy, and Analysis

• Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap.
• Identifies target customer(s) for existing or future products drives end user product research.
• Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
• Conducts specific ad hoc analysis and provides insights to management on request.
• Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.

Customer Evangelist

• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
• Creates an environment and culture where the team is immersed in customer-first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution / Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
• Scopes and prioritizes activities based on business and customer impact