Business Systems Analyst - Contract Lifecycle Management (CLM)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you someone who can successfully manage multiple relationships with internal stakeholders? Are you a creative problem solver seeking a dynamic environment where you can advance your career in procurement, and are you not afraid to get your hands dirty? If so, then Wolt’s Procure to Pay Systems team is the place for you!

We are currently looking for a CLM Systems Administrator to manage the day-to-day operations of our Procure to Pay Systems, specifically our Contract Lifecycle Management Tool, IntelAgree. As a Business Systems Analyst, you will play a key role in transforming our Contract Lifecycle Management (CLM) and Procure-to-Pay (P2P) processes. This role involves working on the CLM implementation, analyzing business workflows, and recommending efficient, scalable solutions. You will collaborate closely with cross-functional teams, including legal, sales, procurement, finance, and IT, to streamline operations and enhance business outcomes.

Your tasks will include ensuring workflows progress according to established requirements. No prior knowledge of IntelAgree is required, as all training will be provided during the onboarding phase. However, knowledge of procurement tasks, the contract supplier lifecycle, workflows, and best practices will be considered a plus.

You will also engage in stakeholder collaboration. Acting as a liaison between technical teams and business units, you will ensure smooth communication and alignment throughout the project lifecycle. You will facilitate end-user training and provide support to promote adoption of the CLM system. You will be responsible for reporting and analytics, such as creating dashboards and reports to track contract performance, compliance, and risk metrics, and offering actionable insights to management based on contract data analysis.

As a Systems Analyst, you will be the first point of contact for support-related issues. You may also be required to provide training and create training materials for the Wolt user base. In the short term, the goal of this role is to become proficient in operational tasks related to Contract Lifecycle Management, as well as other Procure to Pay Systems. In the long term, the Systems Administrator will be able to assist in the selection, implementation, and integration of new systems within the Wolt ecosystem.

As a person, you are comfortable reaching out to colleagues across the organization to request their input, send reminders, and ensure a smooth flow of information. You are able to work remotely with teams across the world, so strong communication skills are essential.

What you’ll be doing

• Submitting/validating contract requests
• Keeping track of multiple requests and ensuring they are being pushed forward
• Providing insight to improve system efficiency
• Delivering end user training as needed
• Offering first level of support for contract lifecycle management
• Ensuring the overall functionality of the CLM tool

Our humble expectations

• Basic understanding of project management principles
• Basic knowledge of programming (able to perform conditional statements, read VBA code or advanced Excel formulas, and generate custom code)
• Ability to collaborate with multiple stakeholders and manage tasks across different countries and regions
• Excellent communication skills with the ability to collaborate effectively in remote settings
• Flexible and adaptable to change, including new systems and methodologies
• Strong ability to prioritize tasks and work independently
• Self-starter with a proactive approach to work
• Fluency in English, both written and verbal
• Eligible to work in EU

Other skills that are a plus:

• Knowledge of Procure-to-Pay (P2P) system integration and related processes
• Understanding of contract management and lifecycle, including contract creation, execution, and compliance

What you’ll get by joining us

• Opportunity to participate in shaping the future of procure to pay @ Wolt and be pa