Registered Nurse, Rx Fulfillment

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Nurse - RX Fulfillment (N-RXF) plays an integral part in ensuring superior care of patients treated through Teladoc. The N-RXF will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via phone or electronically), support Teladoc providers as dictated by established policies and guidelines and provide member support by phone or electronic messages.

Essential Duties and Responsibilities

• Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video.
• Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner using established protocols, guidelines, and provider communication
• Communicate empathetically with members, using conflict resolution and service recovery skills as needed
• Conducts health coaching related to Tobacco Cessation
• Maintain detailed and accurate case documentation in the electronic health record
• Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with post-Teladoc visit needs
• Works collaboratively and with appropriate clinical urgency to meet expected turnaround times
• Maintain knowledge of Teladoc policies and prescribing guidelines
• Analyze complex clinical situations and appropriately provide solutions based on established protocols and policies.
• Review laboratory results and use established processes to escalate as needed
• Maintain member confidentiality and adhere to all applicable regulations, including HIPAA

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• BSN Preferred
• Recent experience in the outpatient/urgent care setting preferred
• Virtual work experience preferred.
• Ability to work independently and as part of a high performing team.
• Strong knowledge base of prescription medications
• Demonstrated proficiency in mathematics, particularly with medication dosage calculations
• Exceptional customer service skills.
• Excellent written and verbal communication skills
• Bilingual-Spanish Speaking a plus
• Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.
• Possess high degree of computer literacy and ability to manage multiple systems including Microsoft software.    
• Ability to work a flexible schedule
• Current shift availability is the following:

• Five 8 hour shifts, 12:30PM - 9:00PM MST, including a minimum of 1 weekend day

Required license or credential needed to perform job:

• Active RN, BSN or MSN, NP in good standing.
• 1-3 years of clinical experience.
• Customer service experience in a health care setting.

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The base salary range for this position is $75,000 - $85,000. In addition to a base salary, this position is eligible for performance bonus, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

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