Vice President Customer Operations

As our Vice President of Customer Operations, you will take full ownership of one of the most critical areas at ONIQ: delivering outstanding value to our customers and driving long-term success across their digital lean transformation journeys. In this high-impact leadership role, you will shape the future of ONIQ by designing and executing the full customer operations strategy — from pilot to scale. You will work closely with ONIQ’s founders and general management, playing a key role in building the company and expanding our footprint across the manufacturing industry.

You will:

• Lead and scale the entire Customer Operations function, including team leadership, project delivery, onboarding, and long-term customer success

• Define and continuously improve all customer-facing processes, with a focus on efficiency, scalability, and customer conversion across the full lifecycle

• Serve as a strategic partner to senior stakeholders at our customers—especially in large industrial enterprises—building trusted relationships with C-level executives and production leaders in the DACH region and beyond

• Bring deep domain expertise in production and operational excellence to uncover opportunities where IQA can unlock measurable impact in our customers’ operations

• Collaborate closely with ONIQ’s Product Management team to ensure that customer requirements and needs are directly reflected in our product roadmap and innovation priorities

• Represent ONIQ at customer meetings and industry events, helping to increase our visibility and strengthen our positioning as a thought leader in digital lean manufacturing

• Proven leadership experience (10+ years), including managing high-performing teams in fast-paced environments, and a background in either consulting, product or operations management — ideally with a focus on industrial and manufacturing sectors

• Extensive experience in building and maintaining strategic relationships with senior stakeholders, driving long-term partnerships through exceptional communication, trust-building, and stakeholder management skills

• Deep understanding of production challenges and a track record of successfully matching customer pain points with effective software solutions

• Entrepreneurial mindset and enthusiasm to drive the transformation to sustainable manufacturing with our software IQA

• Excellent communication skills, including the experiences in preparing, and delivering compelling presentations as well as pitching our solution and representing ONIQ at industry events and conferences

• Strong customer focus to achieve the best results both for the customer and ONIQ

• Master’s degree in Mechanical Engineering, Industrial Engineering & Management, or a related field

• International experience and a strong awareness of regional business practices, combined with the ability to tailor sales and communication strategies accordingly

• Excellent language skills (English and German C1 or higher)

• Willingness to travel internationally for customer meetings or industry events (typically 2-4 meetings per month)

• We work differently - we highly value transparency, integrity and authenticity. We trust and respect each other, which leads to a very collaborative working environment where we ensure that everyone can contribute ideas and decisions are made based on competency
• We are agile and fast paced, you will have the opportunity to take on as much responsibility as you want to and go beyond your job description to push your personal and our progress
• We truly care about work culture and make it a priority by regularly spending time reflecting on our teamwork, by actively committing work time to keep our strong team spirit and by incorporating activities into the workday to cr