Technical Support Engineer (Remote)

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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. 

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world.  We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.  Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR 

We are seeking a technically skilled, motivated, and customer-focused Technical Support Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketing ecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers.

As a Technical Support Engineer, you will be a critical bridge between our software's technical architecture and the client’s specific business requirements. You will work closely with customers to configure and optimize their use of Tealium products, ensuring smooth implementation and ongoing success. This includes analyzing and resolving intricate issues, guiding technical integrations, and driving strategic conversations about best practices in the digital marketing and analytics landscape.

Ultimately, our Technical Support Engineers ensure that customers adopt Tealium’s solutions effectively and maximize the platform's potential to achieve their business goals.

YOUR DAY TO DAY

• Deliver exceptional customer experiences by providing timely and effective support, ensuring customer satisfaction at every interaction.

• Debug and analyze JavaScript code while creating clear and concise example code snippets to guide and assist customers.

• Communicate professionally and empathetically with customers through our ticketing system, email, and remote meetings.

• Empower customers by delivering thorough enablement sessions, helping them unlock the full value of our products and driving long-term engagement with the platform.

• Proactively troubleshoot and resolve complex technical issues, particularly those related to JavaScript tags, APIs, Data Discrepencies, and general front end code languages,  ensuring seamless implementation and performance.

• Become an expert in the suite of Tealium products, including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess

• Contribute to our knowledge base to support both internal and external content
   

WHAT YOU BRING TO TEALIUM

• 3-5 years experience in client-facing and technical skills

• Experience with reading, writing, and debugging JavaScript or other similar programming languages

• Proficient in web technologies, including web development principles and frameworks.

• Hands-on experience with APIs for integrating vendor platforms and expertise with tools such as Browser Developer Tools and Proxy tools for debugging and analysis.

• Strong familiarity with business intelligence (BI) tools, databases, and SQL languages

• Experience with digital marketing and web analytics platforms such as Adobe Analytics, Google Ads, Salesforce, or similar tool