Senior Clinical Consultant, Medical Informatics (MUST BE CERTIFIED - ARRT or RDMS)

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

 

Job Purpose:

The Senior Clinical Consultant, MI (SCC, MI) has mastered technical skills and possesses the expert product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics. The SCC, MI ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding.  The SCC, MI is the second level of local escalation for technical assessment, troubleshooting, image quality and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations. 

External US

Duties and Responsibilities:

• Ensures that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the service and attention received from Fujifilm Medical Systems
• Independently assesses the customer’s level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes.
• Provides clinical consultation and support to product development teams, product improvement teams, marketing, sales, quality assurance, regulatory affairs, external customers, and other functions or groups in the form of strategic clinical consultation
• Provides expert level telephone and Web sessions for clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC)
• Leads Clinicians, System Administrators, Technologists, Sonographers, and other professional staff members in the proper and efficient operation of all FUJIFILM products and 3rd party accessories.
• Interfaces directly with customers in senior level, as well as staff positions to appropriately assess and effectively communicate the customer’s experience to FMSU. These customer interfaces can be either via phone / email/conference calls that are led by the Senior Clinical Consultant, or in person at a customer site visit. Traveling to customer sites with or without the appropriate team members is an integral part the of the Senior Clinical Consultant role in demonstrating our commitment to the customer experience and quality of our products.
• Solicits feedback from Customers at regular and consistent intervals and escalates where appropriate any concerns or additional sales opportunities to, Sales, Field Service, Marketing, Engineering, and Product line management. Follows up with customers regarding issues identified via written and verbal communication.
• Makes appropriate contacts within FMSU and at the customer site to coordinate each customer visit and or conference call.
• Assists with on-going support to resolve application related and image quality concerns on both a product and system level.
• Provides and maintain documentation to support customer visits and consultation.
• Provides additional education and consultation at a charge, contributing to Professional Services and Clinical Customer Support revenue goals.
• Works with FMSU team to gain customer acceptance of the FUJIFILM Medical Systems solution.
• Maintains clinical and technical expertise on all FMSU product offerings and is kno