Assistant General Manager - TAO Restaurant Los Angeles

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!
   

Assists the General Manager in overseeing daily front-of-house operations and leading the team in alignment with department policies and procedures. Responsible for managing all aspects of front-of-house activities to ensure smooth and efficient service. Interacts with dining room guests, team members, and supervisors in a polite and courteous manner to deliver gracious hospitality. 

 ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Maintain professional appearance standards as outlined in the Tao Group Hospitality Employee Handbook. 
• Anticipate and accommodate guest needs to ensure an exceptional experience. 
• Ensure general cleanliness and upkeep of the front-of-house and the entire venue. 
• Assist in interviewing, hiring, and training new team members. 
• Oversee scheduling, employee development, and growth opportunities for all front-of-house staff. 
• Collaborate with the General Manager to create and conduct job performance reviews. 
• Manage front-of-house operations to ensure quality, safety, recipe accuracy, efficiency, and profitability. 
• Possess comprehensive knowledge of operational systems, including payroll. 
• Regulate and manage all executive-level POS system functions. 
• Participate in the review and analysis of the venue’s monthly Profit & Loss statements. 
• Ensure compliance with Department of Health regulations and internal sanitation standards. 
• Ensure venue adherence to all federal, state, and local laws and regulations, as well as company policies. 
• Coach and develop front-of-house staff by setting clear expectations and performance standards. 
• Ensure all mechanical systems are operational and in compliance with applicable codes and ordinances. 
• Monitor compliance with all front-of-house standards and procedures. 
• Maintain in-depth knowledge of all food and beverage menus and overall venue offerings. 
• Address and resolve guest and employee concerns promptly and effectively. 
• Oversee reconciliation of all end-of-shift financials. 
• Demonstrate practical knowledge of the duties of all supervised employees. 
• Communicate clearly and effectively with heart-of-house team members during service. 
• Ensure completion of all opening and closing duties as prescribed by company policy. 
• Attend and lead daily pre-service meetings to align team performance. 
• Demonstrate a strong understanding of Tao Group Hospitality, its partners, and any associated hotel properties. 
• Assist in managing the repair or replacement of any damaged equipment or furniture. 
• Actively participate in training sessions, departmental meetings, and daily pre-service meetings. 
• Lead by example through active listening, observation, and knowledge-sharing. 
• Maintain a positive and professional attitude at all times. 
• Foster a collaborative team environment by supporting fellow team members. 
• Assist with and complete additional tasks as assigned. 
   

TRAINING REQUIREMENTS: 

• Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable). 
• PCI/DSS Training  
   

EDUCATION/WORKING KNOWLEDGE: 

• Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.  
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience pref