Branch Manager II

FUNCTION: Reporting to the Regional Market Manager, the Branch Manager has leadership responsibility for all Consumer Banking Branch personnel across one or more branches. The BM has three main areas of responsibility - sales growth, employee development and operations management. The BM supports the Bank’s mission to be the preferred financial institution in Maine by taking responsibility for consumer and Maine Street business sales production. Sales functions include business development activities, goal setting and attainment and building bank advocacy networks. The BM actively manages the branch team and is accountable for market share growth, income and expense management and exceptional delivery of banking services in keeping with the BSB brand promise. The BM is also responsible for operational risk management within the branch. The BM supports the BSB mission to be the employer of choice by creating a great working environment, recruiting, developing and retaining an efficient and high performing team of branch personnel. Finally, the BM supports the BSB mission of investing strategically in Maine communities by delivering coordinated market outreach and business development efforts throughout the branch geography.

ACCOUNTABILITIES:

Customer Experience:

• Promotes a customer-centered culture and attitude among staff
• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis

• Engages in conversations and demonstrates advanced consultative sales skills to understand customer needs and financial goals, offers solutions as appropriate or refers to other team members in accordance with Bank strategy
• Understands the Bank’s products and services and how they benefit customers, promoting as appropriate
• Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals and serves as the lead for ongoing individual and team coaching
• Leads Bank initiatives focused on Customer Experience

  Business Development:

• Responsible for establishment, communication and achievement of branch production goals including deposits, various loan categories, business line referrals and other business development goals
• Leads proactive branch efforts through outside calling with customers, prospects and advocates in an effort to establish new banking relationships for consumers and Maine Street businesses in the branch geography
• Leads branch sales efforts by coaching and implementing sales activities with direct reports
• Assumes key role in building and fostering external bank advocacy network by becoming involved in various civic/charitable organizations, BSB sponsored events, boards, etc
• Works closely with business line partners including Commercial Banking, Wealth Management, Treasury and Payment Services, Business Banking, Payroll and Merchant services to provide appropriate levels of expertise and support

·  Serves as a role model, coach and sales resource to all team members as well as line of business partners

Human Resources:

• Leads the recruiting, development, and succession planning for a high performing branch staff.
• Leads the decision making process for branch staff regarding employment, performance, promotions, salary, transfers and terminations
• Responsible for completion of performance appraisals for all direct reports and manages the overall performance appraisal process in a timely manner and consistent with BSB procedures.
• Supports, mentors and coaches team members in their professional development
• Creates and fosters a cohesive team and promotes a positive work environment
• Develops a cooperative and collaborative working relationship with other departments and leaders in the company
• Responsible for ensuring appropriate employee development and training of consumer banking personnel as it relates to sales and operational functions or processes.

  Sales and Servicing:

• Serves as an external and in-branch sales and service contact by opening larger and/or more complex consumer and Maine Street business deposit relationships as well as processes and closes complex consumer and Maine Street business loan requests in compliance with Bank policies and procedures
• Provides customers with information on products and services, rates, service charges and fees as well as other relevant information
• Maintains a high level of knowledge on all deposit products and services as well as all consumer and Maine Street business loan products
• Understands business partner relationships and refers to other team members in accordance with Bank strategy
• Demonstrates ability to handle routine and more complex service issues in