Business Control Manager - Single Process Inventory Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

The Financial Center Controls SPI Program Manager serves as a key integrator across the organization, partnering with Front-Line Units (FLU), Business Controls, Risk, Audit, and other stakeholders to ensure SPI inventory management aligns with enterprise standards. This role goes beyond compliance—driving a consistent, end-to-end approach to process modeling and enrichment, while identifying opportunities to optimize controls and improve operational efficiency across the business.

Responsibilities:

• Manage change initiatives driven by evolution of process management policy and standards & ensure deliverables are completed on time 

• Facilitate discussion on business process inventory adequacy and appropriateness

• Apply understanding of risk, control and metrics frameworks to processes and recommend qualitative enhancements

• Respond to Audit requests pertaining to SPI inventory, review findings for impact and resolution

• Support remediation of SPI related audit issues

• Support LOB corporate audits & risk reviews

• Lead Process Owners (POs)/Process Delegates through new process design and enrichment

• Create and maintain SPI documentation (processes, risks, controls, metrics) within enterprise applications (Process Owner Portal (POP) and Key Measures/ORCIT)

• Work with Process Owners, Compliance/Risk, and Business Controls partners to review, respond and remediate process challenges raised by Global Compliance and Operational Risk (GCOR) within established SLA

• Partner with Process and Control Owners to ensure SPI documentation adheres to requirement changes within the Process Owner Portal (POP)

• Help with Stakeholder materials, reporting and other presentations

Required Qualifications:

• 5+ years process engineer, process design, risk management, or business control experience

• Demonstrated project management experience

• Proven ability to document process flows, including activities, risks, control, metrics

• Knowledgeable with Enterprise Process Management Policy and Standard

• Executive communication skills with strong facilitation and verbal / written communication skills

• Robust understanding of operational controls related to compliance or risk management  

• Strong relationship management skills to navigate the complexities of aligning stakeholder

• Critical thinking and logical problem solver. Ability to understand a problem, explore solutions and present pros and cons of alternative options

• Excellent verbal and written communication & executive presentation skills

Desired Qualifications:

• Knowledge of the Financial Center Operations, Processes & Controls

Skills:

• Ability to assess end-to-end processes across multiple business units. 

• Identify opportunities for efficiency and standardization. 

• Influence senior stakeholders to adopt best practices.

• Control focused mindset and good understanding of operational, regulatory and reputational risks

• Ability to work in a team environment, focus on high quality execution

• Solid analytical skills/problem solving/conceptual thinking

• Project management

• Experience working with the Single Process Inventory and Process Owner Portal

Min