Regional Field Service Manager (O&M) - East Coast

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SunPower needs YOU as a Regional Field Services Manager (O&M)! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you!
Summary of Role:
As the Regional Field Service Manager, you will play a critical role in overseeing and optimizing the performance of our field service teams to ensure timely and high-quality delivery of O&M services to our customers. Reporting to Sr. Director of Field Service, you will be responsible for supervising and supporting Field Service Supervisors, promoting a safety-first and engaging culture, delivering continuously improving results, implementing best practices, driving improvement initiatives, and delivering an excellent customer experience.
Depending on the position offered, other forms of compensation may be provided as part of a total compensation package including annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program that includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more. For more information, please visit our benefits site at https://us.sunpower.com/employees-benefits.

Essential Duties & Responsibilities:

• Supervise and support Field Service Supervisors in day-to-day operations, ensuring the timely completion of service requests, reporting, and training requirements
• Develop and implement strategies to promote a safety-first  and engaging culture among field service teams, including regular training sessions, safety protocols, and compliance with SunPower safety standards
• Develop and drive continuous improvement initiatives by identifying and implementing best practices related to schedule optimization, troubleshooting procedures, and customer service standards
• Collaborate with cross-functional teams, including customer care, installation, and quality to optimize workflow efficiency and enhance overall customer satisfaction
• Monitor and analyze key performance metrics to evaluate the performance of field service teams, identify areas for improvement, and implement corrective actions as needed
• Partner with leadership to develop and execute annual and quarterly operating plans including headcount, vehicles, tools, and training to ensure cost-effective service delivery
• Provide leadership and guidance to field service teams, fostering a collaborative and high-performance work environment
• Establish, evaluate, and continuously improve the necessary processes, procedures, training, and metrics, to operate an industry-leading Field Service Team
• Contribute to delivering key departmental goals and objectives
• Resolve escalated customer service issues in a timely and satisfactory manner, ensuring customer satisfaction
• Stay updated on industry trends, technological advancements, and regulatory changes

Minimum Qualifications:

• 3+ years of residential solar Operations & Management experience
• 5+ years of PV and PV + Storage installation and service experience
• Proven experience in a leadership role within the solar industry, with a strong background in field service management
• Extensive knowledge of solar and solar plus storage systems, installation techniques, troubleshooting practices, and electrical systems
• Demonstrated ability to develop and implement safety protocols and best practices
• Proven ability to provide training, feedback, performance management, and leadership to others
• Experience developing and managing annual operating plans and budgets
• Ability to understand, evaluate, problem-solve, and communicate PV+ storage  plans and documents
• Capable of influencing others and developing strong cross-functional relationships
• Excellent communication, interpersonal, and leadership skills
• Strong analytical and problem-solving abilities
• Ability to make data-driven decisions
• Experience with Salesforce and Oracle Fusion
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and MS Project
• Must be able to successfully pass a pre-employment criminal and driving screen
• Motivated self-starter, willing to take initiative

Preferred Qualifications:

• 2+