General Manager, Grill & Chill (Corporate Restaurant)

Company Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

We have an exciting opportunity available for a General Manager to oversee our corporate Grill & Chill restaurant in Edina, MN.  This position will lead a team to create positive memories for all who touch DQ.

Job overview:

Create positive memories for all who touch DQ. Oversee entire restaurant operations including financial performance, product production, inventory, training, personnel, sales, and marketing for the restaurant.  Ensure restaurant is operated within guidelines established by owner and franchisor. Set high standards and create a great environment for the team to work. Provide a high level of leadership and team building in order to cultivate an environment which is recognized by the franchisee community, corporate staff and vendors as the pinnacle for our system in training, corporate support and brand loyalty.  Collaborate regularly with corporate office staff to provide an environment that tests potential products, equipment, programs, and processes for ultimate system-wide rollout. Ensure the restaurants meet the operational and performance capabilities to qualify as a certified training restaurant.    If managing a corporate training restaurant, oversee the two objectives of the DQ Training Restaurant, LLC; restaurant operations and Phase training, which includes administering the training programs of Phase I, II for franchisees/managers, and recertification training for business consultants, directors, area vice-presidents and corporate employees in the restaurant environment. 

Responsibilities Include:

Operations

• Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.
• Coordinates the needs of marketing, R&D and operations departments in testing of products, procedures and equipment for the system with the needs of the store, providing feedback regarding feasibility of above for system-wide rollout.

Training

• Ensure that every member of management and crew is trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each shift up for success.
• If managing a corporate training restaurant, administer the training program as directed by the Training Department. This includes administering the training programs of Phase I, II for franchisees/managers, and recertification training for business consultants, directors, area vice-presidents and corporate employees in the restaurant environment. 

Business Planning

• Develop the restaurant’s business plan by working with company leadership and Business Consultants.
• Manage restaurant profit & loss to optimize sales and profit, analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, and ensuring that cash control/security procedures are followed. Prepare financial and sales forecasts and budgets, review financial reports regularly for variances, establish and monitor financial controls.
• Develop and implement strategies to increase average meal checks and frequency of Fan visits.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Ensure that OSAT and DT Speed expectations are met for the store. OSAT is measured by comparing previous year’s data to match or improve based on monthly performance. DT Speed is measured by HME timers, using data to achieve efficient service hitting speed of service targets based o