Customer Service Representative

Job Description

Great taste takes more than great ingredients. That’s why we go above and beyond. Every day. Tastepoint is the newest name in taste, backed by more than a century of experience. We are fueled by passion and enhanced by the technology and insights of IFF.  Our purpose is to be the spark that advances our customers. We’re an agile, energetic product development partner with a fresh perspective. Tastepoint captures the essence of our customers’ ideas, and the imagination of their consumers. Together, we'll create a fresh take on taste. We solve customer challenges and craft consumer delight.

 

Your mission  will be to lead, coach and develop the customer service team. We are looking for a Customer Service Manager with Manufacturing experience to join our talented team of 5 Customer Service dedicated representatives, coordinating with both internal and external customers for the Taste segment North America.

 

The role of the team is to create and maintain sustainable client-centered relationships with our customers. This is a very interesting and diverse role in one of our fastest-growing locations.  This is a challenging role requiring a hands-on, pro-active self-starter that learns quickly and gets things done while guiding this team to success.

Job Requirements

How you will spend your time:

 

• You will supervise, coach and support the team that has to ensure customer satisfaction in a good balance within our organization.
• Build strong relationships with Account Managers and customers
• Follow up on escalation of critical sales orders, customer complaints, QC issues
• Liaise closely with other departments to resolve issues and potential bottlenecks
• Monitor order fulfillment process
• Trouble shooting and reporting as needed

 

Required Skills 

 

• Professionalism, self-development and being a good team player are key values
• Excellent interpersonal and communication skills
• Collaboration skills, are a quick learner and be able to Work with people from all backgrounds and disciplines
• ability to multi-task, prioritize and manage time effectively 

 

Required Experience 

 

• 7-10 years of relevant Customer Service experience including 3-5 as manager or a similar position, in a multinational company
• A Bachelor degree is preferred
•  MS Office products (Excel, Outlook, PowerPoint, Word) are required along ERP database experience

 

 

We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. 
 
Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products. 
 
Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment. It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-to-world solutions that enhance the lives of millions around the globe. 
 
Please view our careers video at IFF Career Video- Great things are happening here 
 
The History of IFF: The History of IFF 
 
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At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…