Manager, Production Operations

This position is on – site in our Royal Caribbean Productions North Miami

 

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Entertainment team has an exciting career opportunity for a full-time Manager, Production Operations Administration reporting to the Director, Entertainment Operations.

 

Position Summary

 

The Manager, Production Operations Administration manages the ongoing, year-round planning, research and overall development of the Royal Caribbean Productions shoreside rehearsal operation and fleetwide cast changeover strategy. Responsibilities include creation, maintenance, and execution of all required components within the strategic plan. Additionally, this role is responsible for general supervision of the Cast Readiness & Documentation division of the operations team. This includes administrative readiness of production cast contractual agreements, logistics, documentation, travel, and visa-related requirements to ensure on-time arrival to the shoreside rehearsal facility and all shipboard assignments. This role is also responsible for the administrative data required to ensure front-end accuracy within the studio management database system.

 

The Manager, Production Operations Administration must successfully react to unforeseen challenges and changes in other operational areas of the organization that impact the existing production operations strategy, including rebuilding and re-deploying comprehensive adjusted plans, with the goal of keeping production shows in operation with minimal to no interruption of the guest experience. This individual must be comfortable operating within ambiguity, be forward-thinking, and embrace innovation. The manager plays a key role in both vertical and horizontal communication, internally within Entertainment Operations as well as company-wide to all relevant shoreside support departments, leadership, and shipboard management teams.

 

Additional management functions include general support of the operation at Royal Caribbean Productions, supporting the shoreside rehearsal and office operation at the Entertainment Studios in North Miami, FL and shipboard production operation.

  

Key Responsibilities:

 

• Oversees strategic planning of the annual fleetwide cast changeover plan for 28 ships/55 venues, to include approximately 100 cast changes per year across the fleet
• Works closely with Casting, Artistic Integrity and Wardrobe operational teams, as well as other areas of RCI Entertainment, on all aspects of shoreside rehearsal and shipboard installation planning and strategy
• Oversees shoreside studio rehearsal timeline and requirements
• Effectively communicates cast changeover and installation annual plan for entire fleet, including Theater, Ice, Aqua, Acro, Two70, and special projects
• Oversees development and distribution of Production Show Installation Schedules for all cast changeovers, including troubleshooting, as needed
• Works closely with Fleetwide Aerial Support personnel to ensure accuracy of annual fleet aerial schedule, for shoreside rehearsals and shipboard installations
• Responsible for coordinating with r