Consumer Sales Trainer

Position Title: Consumer Sales Trainer

Base Salary: $56,250 to $93,750 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust:  We build trust through clear, honest, human communication. 

Job Summary

The Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery and learning assessment and performance progress of all aspects of the Consumer Sales personnel.

This position is to be located within Western Washington, Eastern Washington, Northern Oregon, or Coeur D’ Alene, ID areas. This is mostly remote but must be able to travel to a local office up to 15% of the time when necessary.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Training Program Development & Implementation

· Develop and implement training strategy, program and curriculum for the sales organization that increases the Direct Sales team’s productivity and performance.

· Launch all Residential product training, including new products, existing products, and related pricing.

· Condense complex and technical content, into an effective sales focused framework concerning course development and execution.

Training Delivery & Facilitation

· Sales training facilitation to include scripting, time management, sales efficiency and increase in close rates.

· Delivery of blended learning model to include both face to face and virtual classroom-based learning.

· Partner with internal subject matter experts to meet Sales enablement needs and training, billing performance, software and support, routing tools and order entry.