Client Platform Engineer (Remote Eligible)

Smartsheet is looking for an experienced Client Platform Engineer with a solid technical background combined with excellent customer service skills to join our Client Engineering team.  The Client Engineering team at Smartsheet is responsible for providing a seamless, efficient, positive, and secure client systems experience across a growing global environment.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers’ data. 

You will report to the Manager of Client Engineering, located in Bellevue, WA.  You may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
• Utilize an engineering mindset to develop creative solutions for our end user systems
• Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM
• Automate manual processes and other items to create efficiencies
• Drive to create a positive and seamless user experience
• Partner with the compliance/security team to address, patch, and prevent vulnerabilities
• Conduct in-depth technical investigations to determine root cause
• Evaluate and monitor usage to ensure capacity is meeting growth requirements
• Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
• Perform other duties as assigned

You Have:

• 5+ years of related experience with at least 3+ years of experience in a corporate Linux, Mac, and Windows environment working as a Client Administrator, Desktop Engineer, or Client Engineer
• Advanced knowledge implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM)
• Familiarity with Windows Autopilot
• Advanced knowledge implementing or administering  MAC MDM Solutions (JAMF, Kandji)
• Experience implementing or administering Microsoft Azure Virtual Desktops (VDI)
• Excellent conceptual, organizational, analytical, and problem solving skills
• Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
• Experience scripting solutions and can provide examples (Powershell, Shell)
• Experience with OKTA or other SSO products
• Experience with SOX or other compliance (HIPAA or PCI)
• Foundational knowledge of ITIL concepts and frameworks required
• Ability to work autonomously, plan, organize, schedule and  implement multiple projects simultaneously
• Ability to drive projects to completion
• Excellent customer service skills and passion to learn and understand technology
• Empathy for end users
• Must possess the ability to work an occasional evening, holiday, or weekend

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific) 

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific ca