Customer Support Representative

Description

The Customer Support Representative connects with customers through various communication methods to assist with current needs and help determine future needs. 

• Follow-up on open quotes to close the sale. 
• Follow-up with "bleed customers" to determine:
• Why business is down; provide follow-up via email. 
• Current product needs; provide follow-up via email. 
• Follow-up with "graveyard customers" to determine:
• Why business is down; provide follow-up via email. 
• Current product needs; provide follow-up via email. 
• Act as liaison between the customer and their assigned Inside Sales Representative.
• Assist in the review of open orders to ensure upselling opportunities are executed. 
• Contact 2 customers post-sale to gauge satisfaction levels and report findings to the Director of Inside Sales. 
• Assist E-Commerce by processing orders as needed.
• Provide acquisition support to branches. 
• Perform other responsibilities as requested by supervisor. 

Requirements

• High School Diploma or equivalent. 
• Basic computer skills.
• Basic math skills.
• Ability to understand verbal and written directions.
• Ability to lift and carry to 15 lbs. 
• Ability to repeat motions.
• Follow all safety policies.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.