Client Success Associate (100% Remote)
Vori HealthAbout the role
Vori Health is an award-winning, nationwide, virtual-first musculoskeletal medical practice delivering evidence-based, whole-person care. Our integrated care teams help patients find the right path forward—improving outcomes while reducing unnecessary costs. We partner with employers, health plans, and strategic organizations to solve one of healthcare’s most complex and costly challenges. Our mission is to empower humanity to lead healthier lives.
The Role:
The Client Success Associate is responsible for managing a portfolio of client accounts and delivering a consistent, high-quality experience throughout the client lifecycle. As part of Vori Health's Client Success team, this role helps clients achieve their goals, realize value from their partnership with Vori, and maintain long-term engagement.
The ideal candidate is highly organized, proactive, and an excellent communicator who thrives in a fast-paced environment. Success in this role requires strong attention to detail, the ability to manage multiple priorities simultaneously, and a commitment to providing exceptional client service.
Working closely with Sales, Marketing, Clinical, Operations, Product, and Implementation teams, the Client Success Associate serves as a trusted resource for clients while helping drive satisfaction, retention, and successful renewals.
What You’ll Do:
Manage Client Relationships
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Manage day-to-day relationships for an assigned portfolio of clients as part of Vori Health's Client Success team
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Build and maintain positive, professional relationships with client stakeholders
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Develop an understanding of each client's goals, priorities, and measures of success
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Maintain regular communication with clients through meetings, reporting, and ongoing outreach
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Serve as a reliable resource for client questions, requests, and support needs
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Deliver a consistent and responsive client experience across all interactions
Drive Client Success and Retention
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Monitor client engagement, utilization, satisfaction, and overall account health
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Proactively identify risks and work with Client Success leadership and internal teams to address concerns before they impact the client experience
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Help clients understand and realize the value of their partnership with Vori Health
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Prepare and deliver client performance reports, business updates, and presentations
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Support client renewal activities by maintaining strong relationships, demonstrating value, and ensuring client needs are addressed
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Escalate complex issues appropriately and help drive timely resolution
Deliver Operational Excellence
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Manage client communications, action items, and follow-up activities with a high level of organization and attention to detail
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Maintain accurate client records, meeting notes, and account documentation
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Track and coordinate client requests to ensure timely responses and resolution
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