INTERNAL POSTING: Regional Manager - Worklink

Posting number: 190660

Department: Department of Employment and Workforce

Division: Employment Services

Job classification: Workforce Consultant II

Posting type: Open

Categories: Management, Customer Service, Counseling

Summary

About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the and accessibility of South Carolina’s mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!


Job Description
This position will directly support the Department of Employment and Workforce (DEW); Employment Services related programs within SC Works Centers and access points, providing customer guidance, programmatic support, and professional services. Will ensure efficient delivery of reemployment services as outlined by state/federal policies and procedures. Serves as manager for local workforce and economic development staff and activities within the center structure. Will also work directly with the SC Works Center operator(s) to ensure program integration within the center and surrounding areas, ensuring DEW program measures are achieved.

This position may require scheduled travel to the following counties: Anderson, Oconee, and Pickens.

Key Responsibilities

• Develop staff, conduct training and evaluations, fill vacancies, and foster a professional work environment to support the mission of the SC Works Center.
• Plan, manage, and coordinate Workforce Operation program activities.
• Ensure timely service delivery of programs and initiatives.
• Monitor staff activities daily and assist in areas requiring additional staff.
• Work with SC Works Operator and Regional Area Director for service delivery improvements.
• Seek opportunities to provide services in alternate locations such as libraries, technical colleges, or other community partner locations.
• Promote positive communication to ensure continued partnerships and collaborations between SC Works Center Operators and partner staff.
• Analyze and integrate complex data to identify effectiveness of local staff activities.
• Adjust staffing to meet service delivery needs.
• Review work processes, travel, positive referral success, and service impact for each local area.
• Identify creative ways to improve efficiency or effectiveness of activities.
• Evaluate the impact of external events on current processes and develop effective alternatives to meet goals.
• Manage cost center budget to help drive decision making.
• Collaborate with Rapid Response Lead to effectively coordinate Rapid Response events.
• Work with local partner staff to develop and monitor efficient business engagement plans and special projects/pilot programs that target priority populations.

If you’re ready to take on this challenge and help support South Carolina’s workforce system, please apply. We look forward to hearing from you!

Examples of duties

High school diploma and four (4) years of experience in recruitment/selection, interviewing, counseling, assessment, workforce development or similar type activities. Minimum of two (2) years of supervisory experience. Supervisory experience for internal candidates can include point-of-contact experience, managing projects, training, etc. but must be included on application. Current, valid driver's license required. The selected applicant must possess or be able to obtain a valid South Carolina driver's license within 90 days of employment.

Qualifications

Knowledge, interpretation and application of state and federal laws,