High Level Automotive Customer Service (Hybrid)

Description

We are seeking passionate, proactive Customer Success Account Managers (CSMs) to champion the post-sales customer journey for our fleet clients. As a CSM, you’ll be the primary advocate for customers, ensuring their experience is seamless, productive, and exceeds expectations. You’ll work closely with Account Executives (AEs), customer support teams, and internal stakeholders to deliver best-in-class support, onboarding, and account management.

You will be responsible for 3 key areas:

Delivery & Onboarding

• Communicate order status, delays, and delivery activities proactively.

• Facilitate service and maintenance plan development with customers and service teams.

• Manage order changes and coordinate with the support team for system updates.

• Ensure customers are prepared for vehicle delivery.

• Project manage EV charger installation (where applicable), coordinating with partners and tracking milestones.

• Provide digital onboarding resources and conduct post-sale welcome calls.

• Lead onboarding sessions for fleet managers and drivers.

Account Management & Advocacy

• Analyze telematics and usage data in Customer Health Reports.

• Identify expansion and upsell opportunities, passing qualified leads to AEs.

• Monitor and escalate vehicle health alerts to minimize downtime.

• Act as the customer’s advocate during support escalations, managing resolution and communication.

• Share industry best practices and contribute to the internal knowledge base.

Relationship Building & Strategic Support

• Build and deepen customer relationships to understand business goals and maximize ROI.

• Drive adoption of solutions by educating customers on new features and business value

Additional Skills & Qualifications

Bachelor’s degree or equivalent experience.

2+ years in customer-facing roles, ideally in software, charging solutions, or fleet management.

Experience implementing complex hardware/software solutions (fleet telematics, management, electrification preferred).

Microsoft Excel

Exceptional communication and relationship management skills.

Strong project management and problem-solving abilities.

Proficiency in Salesforce, telematics platforms, and digital training tools.

Ability to analyze customer data and derive actionable insights.

Experience onboarding, training, and supporting automotive fleet customers is highly desirable.

Other:

Work Environment: 3 days on site, 2 days remote

Location: Warren, MI

Pay rate/Benefits: $28/hr + 2 weeks PTO + 7 Paid holidays + Health/Dental/Vision/401k

Expected Start Date: 9/8/2026

Interview Steps: 1 step virtual

Experience Level

Intermediate Level

This is a Permanent position based out of Warren, MI.

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Warren,MI.

This position is anticipated to close on Aug 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of