91760 - Service Request Analyst & Catalogue Editor

Salary   The national salary range is £34,140 - £37,105, London salary range is £38,661 - £42,019. Your salary will be dependent on your base location Total pay in the range of '£30,001 to £40,000, £40,001 to £50,000' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA) Number of jobs available   2 Detail of reserve list   12 Months Region   National City/Town   National Building/Site   NATIONAL Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location. Grade   HEO Organisation Grade for MoJ   HEO Post Type   Permanent Working Pattern   Full Time, Part Time, Part Time/Job Share, Flexible Working Role Type   Digital Will the successful applicant have line manager responsibilities?   No Job description  

Service Request Analyst & Catalogue Editor

Location: National*

Closing Date: 18th November

Interviews: week commencing 25th November

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £37,174 - £40,403 (which may include an allowance of up to £851) National: £32,827 - £35,678 (which may include an allowance of up to £61)

Working pattern: full-time, part-time, flexible working jobshare 

Contract Type: Permanent

Vacancy number: 91760

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Service Request Analyst & Catalogue Editor here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns with IT Service Analyst from the Government Digital and Data Framework

It is an exciting time to join Request Fulfilment, we are transforming and modernising our ways of working, maximising the use of cutting-edge technology whilst continuing to deliver an exceptional customer experience.

As a successful Request Fulfilment & Catalogue Management Analyst, you will be instrumental in delivering high-quality, continually improving service request functions.
You will leverage Agile best practices and the ITIL framework to deliver efficient, iterative, and user-centric improvements to the Service Catalogue and request process.

The successful candidate will be responsible for coordinating and configuring catalogue maintenance requests, managing reported issues through email and incident management and analysis of data and cascading updates at various forums. The ability to forge and maintain lasting relationships with a variety of internal and external stakeholders is also critical to your success.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

 Key Responsibilities: