CASINO SERVICE LEAD-PENN PLAY CENTER

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

WE LOVE OUR WORK.

• Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines
• Resolving guest and/or Cast Member issues the absence of the Casino Service Supervisor
• Monitor incoming ACD phone calls to ensure quality guest service.
• Maintaining and monitoring special events and reservation requests.
• Maintaining data in computer system for analysis and track patron response to invitations
• Keeping designated work area clean, neat, and stocked with supplies
• Assisting with inventory maintainance of departmental inventory
• Attending departmental and company meetings, as required

BRING US YOUR BEST.

• Must be 18 years of age
• High School Degree or equivalent work experience related to the nature of the position
• Ability to read, write, comprehend and speak English
• Ability to understand and perform duties in accordance with:
• Hollywood Casino Aurora Core Values
• Departmental, property and company policies and standards
• Illinois Gaming Board requirements
• Sarbanes-Oxley
• Internal Controls
• Ability to stand for extended periods of time
• Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

We're changing entertainment. Follow us.

 

Equal Opportunity Employer

 

 

 

 

 

 

 

 

STARTING SALARY

23.00