Director, Digital & Sales Ops-REMOTE

DIRECTOR DIGITAL & SALES OPS

General Summary
The Director Digital & Sales Ops will lead strategy and execution for the dropship team as well as overall digital activation for Wholesale accounts and ownership of PIM and drop ship Systems. Additionally, the Director Digital & Sales Ops  will lead Project Management for Sales and Planning projects and function as a liaison to IT, Operations and Logistics Teams on key Camuto Projects.

Reports to:  VP Planning

Essential Duties and Responsibilities:
•    Drive operational excellence by developing and refining processes and systems to ensure scalability and efficiency.
•    Collaborate cross-functionally to streamline workflows and enhance operational performance in a fast-paced environment.
•    Support the management, implementation, and troubleshooting tech stack integrations
•    Project Management with the Sales Operations and Compliance Manager on new wholesale brand accounts onboarding:
•    New Vendor Agreement Legal Review
•    New Account setup - ABS/credit
•    Onboarding New vendor paperwork and EDI communication partner
•    Routing and Shipping guide review partnering with ECLC warehouse (VAS)
•    Create, monitor, and optimize lead assignment, routing and pipeline management workflows and automations that drive team effectiveness, ensuring equitable distribution and timely follow-up on the part of the sales team.
•    Coordinate IT work from initial review through testing phase/rollout
•    Leads systems and integration of new technology to support the B2B (NuORDER)
•    Responsible for the B2B domestic and international platform – product setup and account order process
•    Onboarding of new systems including continual training on system updates
•    Develop RACI models and implement change management and training to impacted teams
•    Develop strategy and resources needed for future phases of integration.
•    Oversee the product closeout process ensuring all aged and hash inventory is sold.
•    Ensure the company is adhering to the vendor terms and agreements monitoring chargebacks monthly.
•    Oversee the Map and pricing policy monitoring vendor violations
•    Operate and manage in conjunction with the Drop Ship Manager wholesale brands Vince Camuto, Jessica Simpson, Lucky Brands, and Keds Digital process for partner direct to consumer (drop ship) and ecommerce accounts to maximize sales
•    Drives onboarding of new drop ship accounts, collaborates with technical and merchant partners to review contracts, communicates SLA performance, research PDP requirements and channel build-out in Salsify.
•    Manage all aspects of the wholesale brands product information management (PIM - Salsify) platform, including building out new retailer channels/catalogs, mapping of content to meet retailer requirements, and review all new product loads for accuracy.
•    Responsibility for Product Information Management across major accounts to ensure product is digitally activated on the partner’s sites.
•    Communicate with internal and external partners to ensure optimal operation of the digital business, including allocation, promotional planning, PDP, pricing, setups, EDI feed, and charge backs
•    Oversee the digital process ensuring the team is monitoring the product operational flow which includes ensuring assortments are confirmed, creative/PDP content is provided, product is launched promptly, and suggested retails and markdowns are implemented
•    Identify gaps in product content and formulate plans to fill the content gaps with enriched keywords that may improve conversation rate on the digital storefront
•    Oversee the management of drop ship inventory including allocation analysis and replenishment of inventory to appropriate retail channels to maximize demand and inventory turn.
•    Ensure the team is maximizing promotional event volume through management of pricing accuracy in collaboration with Sales and Marketing.
•    Determines acceptable terms and sales targets to maximize new retail accounts; including but not limited to profitability assumptions, terms negotiations and overall workload planning across all teams
•    Research overall account complexity of new accounts: volume expectation, allocation model, markdown strategy, end of season clearance cadence. Recommend strategy to Planning and Sales team.
•    Key leader in integrating new brands into the company operational process.
•    Plan, drive, track, and report on delivery of individual projects. Drive project lifecycle from ideation to completion
•    Oversee project execution, resource management, resolve and/or escalate issues
•    Coordinate IT work in conjunction with external partners and internal IT team including systems testing, troubleshoot