Sr Specialist Customer Account - Oklahoma City, OK area (Remote)

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY

 

The Senior Customer Account Specialist (SCAS) is responsible for managing, developing, and driving category growth across key indirect customers in an assigned territory. This role focuses on achieving annual sales and commercial spend targets, building strong customer relationships, and executing category and customer business plans. The position requires close collaboration with Wholesaler Customer Account Teams, Commercial Development, Sales Analyst, Shopper Marketing, Category Management, and Field Execution Teams to deliver exceptional results and drive market share gains.

 

• Organization: Neighborhood Grocers Team (NGT is a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions)
• Team: West Sr. Customer Account Specialist Team
• Customers: Crest Foods, Reasor’s, Homeland, & Pruett’s. Retailers subject to change.
• Division/Category Responsibilities: Wall-to-Wall
• Location/Travel Requirements: This position is open to being REMOTE, preferred location in Oklahoma City, OK.  However, if candidate is located close to the Solon or Rogers Office, the hybrid workplace guidelines apply and 3 days in office would be required.

 

POSITION RESPONSIBILITIES

Category Strategy: Product / Brand Objectives

• Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets.
• Maintain and manage profitable growth to drive market share gains.
• Collaborate with Wholesaler CAM (s) to develop customer promotion plans for Indirect Retailers based on distribution, category trends, and promotional activities. 
• Partner with Category Management and Sales Analysts to transform 4Ps analytics and insights into action.

Customer Strategy: Sales Performance Targets and Customer Relations

• Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.
• Manage day-to-day responsibilities for assigned customers.
• Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.

Win at Retail: Improving Execution

• Drive excellence in execution through continual interaction with Nestlé Retail Sales (NRS) team and/or Distributor Sales team.

Right People, Right Place: Talent Development

• Own personal development through adoption of capability tools and participation in career development programs.
• Drive category growth and meet/exceed high performance targets.
• Develop critical behaviors (Ways of Winning) through robust PDP process.

Develop Valued Capabilities

• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.
• Most SCAS roles are ‘wall to wall’ responsibilities – all NUSA divisions and categories

Integrated Approach: Team & Cross-Functional Communication

• Partner with CAM on forecast, trade, and events.
• Actively ensure timely & effective communication with internal partners – Leaders, CAMs, Commercial Development, Account Associate, Sales Analyst, Field Execution Teams (Nestlé Retail Sales & Distributor Team), Finance (RGM & TFS), etc… (Business Support Center – BSC, as applicable)

 

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree required (business-related preferred), and minimum of 2 yea