Field Support Engineer II

**Candidate must be located in or near the NYC area**  

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

Coretelligent’s Client Support Engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base (This position will support clients in or near NYC).  They regularly drive to our local client locations and interact closely with all levels including executives. 

Key Responsibilities:

• Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
• Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
• Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
• Troubleshoot backup solutions, mail-flow, and Exchange DAG
• Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
• Deploy new hardware using Imaging technology
• Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms.  This includes:  creation, removal, changes, password resets, and bulk operations
• Utilize strong working knowledge of Corporate Networking and Services to provide client support.  This includes configuring switches.  It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
• Perform after hours work as needed for on-site support and infrastructure/server maintenance
• Serve as a point of escalation to level I engineers

Required Skills and Qualifications:

• 3+ years of related work experience
• Proficient in Azure Environments and O365 Administration
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Ability to follow and adhere to a defined process  
• Excellent communication skills, both written and verbal 
• Must be customer focused and able/willing to provide “white glove” service

Salary Range for this position (depending upon experience): 

$90,000 - $95,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As