N00325 - Residence Support Staff

Position Overview:

The Residence Support Staff assists patients with substance abuse and mental health disorders. This includes assisting residence with daily schedules and leading patients in educational and recreational activities.

Specific Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Monitors resident activities, provides security checks throughout shift. Ensures resident safety. Assists in the activities of residents' daily schedule. Performs all aspects of resident belongings processing for new admissions, including search, debugging, and delivery. Monitor and implement the house rules and policies and procedures of the recovery residence. Prepare and cook meals along with other residents as shared responsibilities. Administer random drug tests and breathalyzers. Enforce house rules and communicate with support staff. Maintain a household that is safe, sober, and recovery oriented. Is proficient with all technology hardware, company systems and tools required to perform duties. Maintains appropriate confidentiality at all times when interacting with residents, families, visitors, referral sources, and all other contacts. Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, residents, visitors, families, and referral sources. Perform any other job-related duties as assigned.

Minimum Qualifications:

High school diploma or equivalent. Experience of 1 year working in substance use disorder treatment is preferred. Excellent organizational skills with the ability to prioritize workload and meet deadlines. Ability to work in a fast-paced environment. Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.

Competencies:

Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.

Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.

Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.

Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.

Work Environment: This job operates in a professional in-patient treatment facility environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. The noise level in the work environment is usually moderate.

Physical Demands:

The requirements listed below are representative of the physical abilities required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employ