Manager, Customer Support - Commercial Operations (Irvine, CA) Johnson and Johnson MedTech, Electrophysiology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

Irvine, California, United States of America

Job Description:

Johnson & Johnson MedTech Electrophysiology is recruiting for a Manager, Customer Support within the Electrophysiology (EP) business unit based in Irvine, CA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

Position Overview

We are seeking a transformational leader to join our Commercial Operations organization as a Manager, Customer Support. This high-impact role is designed for a trailblazer who thrives on challenging the status quo, identifying bold opportunities to innovate, streamline processes, and elevate team performance. Based in Irvine, CA, this individual will serve as a strategic bridge between Customer Support and the Commercial Sales organization, driving execution of programs that fuel our commercial growth at Johnson & Johnson MedTech Electrophysiology (EP).

This role is ideal for a forward-thinking, people-focused leader who embraces change, fosters innovation, and is passionate about developing future leaders. You will oversee a team responsible for customer onboarding, capital and disposable program management and execution, and field sales support—building a culture rooted in accountability, agility, and continuous improvement.

The ideal candidate will exhibit strong business acumen, thrive on cross-functional collaboration, and a customer-first mindset.

Key Responsibilities

People Leadership & Team Development

Inspire, mentor, and elevate a team of emerging leaders—fostering a high-performance, growth mindset culture.

Ensure your team is equipped with the tools, training, and business acumen needed to deliver exceptional support and strategic insights.

Champion inclusivity and empower the team to take initiative, solve problems creatively, and lead change.

Innovative Program Development & Execution

Drive the creation, launch, and optimization of high-impact commercial programs that enhance customer experience and accelerate growth.

Lead strategic initiatives that simplify operations, reduce complexity, and create scalable solutions for the field sales team.

Manage Johnson & Johnson MedTech Electrophysiology’s evaluation and rental programs from end to end, including contract creation, negotiation, and execution within approved guidelines. For competitive trade-in programs, ensure compliance tracking and reporting in accordance with established policies and procedures.

Oversee the Samples program in collaboration with the field sales organization, ensuring strict adherence to internal policies, compliance guidelines, and documentation requirements.