About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!  

What We Offer 

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25-$29/hour. We also offer generous benefits for full-time employees which include but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).

Location & Schedule:

This position will report in person to Denver International Airport. Shifts are seniority based and can range anywhere from 6:00am-11:00pm, which could also include nights, holidays, and weekends.

Who We Are & What You'll Do:

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. 

As an Aviation Customer Service Agent, you will be responsible for delivering exceptional service to customers traveling through our airport. You will assist at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding etc. In addition, you will have the opportunity to do the following:

• Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.  Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service in everyday assignments, special projects and initiatives and is an active team contributor
• Support a variety of airport and employee related events, including meeting and greeting guests, providing directional information etc.
• Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
• Staff Information Booths on the concourses to provide general wayfinding, restaurant and retail recommendations
• Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority
• Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes
• Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about DEN by attending training, airport briefings and meetings with managers, supervisors and stakeholders.
• Complete various facility checks to ensure DEN is providing a positive customer experience. Use various technology platforms to capture obse