Specialist - Technical Support NE

General Function:

Responsible for providing in person college-wide training, support and delivery of technological solutions. Responsible for support and implementation of end user technology needs.  Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone

Working Hours:

Monday-Wednesday: 2:30 pm - 9 pm

Thursday: 3 pm - 9 pm

Friday: Off

Saturday: 7:30 am - 1 pm

Experience:

• Understanding of a wide variety of operating systems. 
• Understanding of support tools.
• 2 + years experience supporting Windows desktop/laptop PCs.
• 2 + years Remote Desktop support experience. 
• 2 + years of experience with customer service, providing remote technical support.
• Ability and willingness to work outside of normal and traditional hours.
• Ability to handle a wide variety of customer service situations.
• Able and willing to learn new as well as existing technologies.
• Able to multi-task.
• Be a contributing member of a Technical Team.
• Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over telephone or through personal contact.
• Experience working in a team-oriented, collaborative environment.
• Familiar with a problem management ticket system.
• Familiarity with Active directory. 
• Have knowledge of commonly used concepts, practices, and procedures within the Information Technology field.
• Knowledge and experience of customer service practices.
• The ideal candidate is detailed oriented and thorough; must be able to follow-through to the completion of a task.
• Experience in higher education or a campus environment

Working Conditions/Physical Requirements:

Work is primarily indoors. Physical activities include light to medium work of up to 50 lbs. which includes lifting and moving computers, hardware, peripherals and related furniture or equipment.  Some tasks will require the use of a ladder.

Education: 

Associate degree or two (2) years of equivalent experience.  Related certifications a plus including current Microsoft Windows operating system, Microsoft Office Suite, CompTIA A+, Help Desk Institute, ITIL. 

We are Harper College…the college in your community. The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago. Harper College is now one of the nation’s premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago’s northwest suburbs. The College’s academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.

At Harper College, we are committed to fair and equitable compensation for all employees. In compliance with Illinois state law, we prioritize transparency in salary information. Our salary ranges reflect our dedication to attracting and retaining top talent while ensuring equitable pay practices.We encourage open discussions about compensation and invite you to reach out with any questions you may have regarding salary details. Harper College  typically offers compensation up to the median market rate for this position. We aim to ensure our pay is competitive while aligning with both the role's requirements and the candidate's experience. To review all benefit information visit us at: 

https://www.harpercollege.edu/about/directory/hr/index.php