Project Manager, Client Operations

 

Business Overview 

We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Amazon, Merck, and T-Mobile. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.  

We make a promise to our people that we double down on seeing, celebrating & elevating all the things that make you, uniquely you. And just as we do for our brands and clients, we connect our people to the journeys that matter in building a meaningful career.  

There are four I’s in Initiative and these represent our core values and behaviors.  

• INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day.  
• INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around.  
• IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large.  
• IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world. 

Position Overview

We are seeking an experienced Client Operations Manager to add to our end-to-end Operations team. The person in this role will leverage data, tools, and process to optimize and steward foundational workstreams across E2E Media Operations and Business Operations. A successful Client Operations Manager will drive critical projects forward while motivating clients and internal stakeholders. They excel at problem solving, are comfortable in the unknown, and are excellent communicators.

Responsibilities

· Serve as the primary point of contact and facilitate communication regarding creative campaign assets across Agency, Clients, and Vendors

· Partner with Digital and Video investment, Trafficking, and Operations teams to manage video creative asset trackers and media specs from start to finish

· Ensure timely and accurate trafficking of Video and Digital assets through adherence to cross-agency quality control processes

· Support cross organizational Creative Meetings and maintain documentation across business segments

· Leverage knowledge of Media Buying & Operations to identify and develop process enhancements to drive efficiencies across workstreams related to budget management, creative management, data cleanliness and tool maintenance

· Effectively manage and prioritize multiple projects, establish deadlines, and manage escalations to stakeholders

· Maintain documentation of ongoing optimizations and develop training materials as needed

 

Required Skills and Experience

· Experience in Operations, Media Buying, Creative and/or Project Management

· Excellent communication and collaboration skills with internal and external stakeholders at all levels

· Strong analytical skills with the ability to identify areas for improvement and optimization

· Strong project management skills with the ability to handle multiple projects and meet tight deadlines

· Proficient in Microsoft Word, Excel, and Power Point

· Initiative does not require candidates to have a college degree

 

Desired Skills and Experience

· 3-5 years of relevant experience in a media environment

· Experience managing creative assets, preferred

· Proactive, resourceful, and organized team player

· Experience in Project Management tools (Asana, Smartsheet) and Buying tools (MBOX, Prisma), preferred

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each