Order To Cash Specialist - F/M

Company Description

Because at EASYVISTA, we pay particular attention to the well-being of all our employees, we have obtained the Great Place To Work® 2022-2023 certification.

Would you like to join a fast-growing French software company that places the professional development and success of its employees at the heart of its strategy?

As a leader in the ITSM market, EasyVista has recently acquired 3 technology companies dedicated to ITOM, which strengthens and completes our software offering.

Our objective is to develop globally and double our turnover over the next five years.

To achieve this, we are investing in our people. 

People are at the heart of our business ethos, enabling our employees to develop within expert/multidisciplinary teams.

If you are looking for challenges and a collaborative culture, then join us!

Job Description

• Manage license renewals of existing clients
• Invoice clients
• Onboard new clients by creating their accounts and providing license information
• Maintain accurate customer accounts including licenses, software expiration dates, and customer contact information
• Route incoming calls or chats
• Follow-up on outstanding payments
• Identify opportunities to upsell licenses
• Perform other administrative support duties as required

Qualifications

• At least 2 years of customer support experience
• Detail oriented
• Excellent written and oral communication skills in English
• Strong analytical and problem-solving abilities
• Excellent interpersonal skills
• Ability to adapt in a changing environment

Additional Information

Recruitment Process

• Interview with Order To Cash Manager
• 2nd interview with Order To Cash Leader
• Goshaba test
• References are mandatory

What do we offer?

🎯 Remote working in Florida

🎯 Multiple medical, dental and vision plans

🎯 Voluntary non-standard benefits including

🎯 Pet insurance, personal excess liability, identity theft protection, legal insurance, accident insurance, critical illness insurance, home & auto-group insurance, and hospital indemnity.

🎯  20 days of PTO begin accruing immediately upon hiring and there are 10 company provided holidays.

🎯 3% employer 401k contribution that starts 90 days after the hire date

All your information will be kept confidential according to EEO guidelines.