Full Time Member Service Representative (MSR) - Grand Rapids South Region

Job Title: Member Service Representative, Float Member Service Representative

Primary Location:  Grand Rapids South Region

Employee Status: Full Time Hourly

Estimated Hours/Week:  38

Remote:  No

% of Travel for the Position: More than 50% within assigned region for Float

Must be available to work Saturdays on a rotational basis

Start Date: December 9, 2024 or January 21st, 2025

What You’ll Get: (note varied offerings based on role and hours) 

• Weekly Pay 

• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision 

• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) 

• Retirement options like 401 (k) with company match and pension. 

• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. 

• Tuition reimbursement 

• To see a full list of our benefit offerings – check out this helpful guide!

About this position: 

LMCU is looking for a Member Service Representative who is responsible for serving as the primary point of contact for all retail members including both new and existing LMCU members. Responsible for educating and cross selling members on LMCU products and services that best fit their financial needs. This position will also be responsible for setting up all types of new accounts and consumer loans, recognizing and prioritizing member needs.

What you’ll do: 

• Provides members with an exceptional level of service by partnering them with products which cater to their financial needs.  

• Must possess the ability to open and process new accounts, checking products, saving products, loans (unsecured/secured), credit cards, second mortgages, HSA, or IRA accounts with excellent accuracy.   Able to become registered through NMLS and a notary through the county.

• Builds relationships with business partners and able to successfully refer products to them.

• Helps members create a safe financial future by counseling them on financial responsibility and credit. 

• Able to assist in all aspects of the branch as needed, such as processing transactions, vault responsibilities, and Saturday supervisor duties.

• Willing to represent LMCU within the community or at various sponsored events.

• Able to mentor peers and help coach to find successful referrals
   

What You’ll Bring:

• One to three years of similar or related experience.

• Excellent written and verbal communication skills.
   

Who We Are: 

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
 

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
 

It’s about always doing what’s best and right for our members - it guides everything we do.
 

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and ev