Senior Deal Desk Analyst

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include: 

Best Place to Work by Built In 2022

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

Are you a deal expert that can help Sales teams drive market wins for complex, large opportunities? As a part of the Deal Desk team, you will be at the center of helping the company achieve its growth targets by acting as a trusted advisor to the Sales teams to get deals across the line. You will work with Sales, Sales Ops, Customer Success, Product, Legal and Finance to define deal success and align internal stakeholders on a commercial strategy that is a win-win for the customer, Samsara and our partners. The ideal candidate is highly self-motivated, analytical, thrives in a fast-paced environment and is a strong communicator comfortable jointly problem solving commercial issues with Sales teams and customers.

This role is remote, but preferably with at least some ability to commute to the local office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will:

• In close partnership with Sales, facilitate structuring and execution of large complex deals while optimizing for customer experience, revenue, profitability, and compliance
• Evaluate deal financials, commercial terms and conditions, operational requirements and non-standard structuring requests
• Influence pricing and discounting by evaluating deal structure, pricing and terms
• Align internal stakeholders on an agreed-upon standard commercial strategy & offer to ensure deal success
• Mitigate risk through standardized terms and controls, credit policies and application of revenue recognition requirements
• Monitor the  Deal Desk support request queue, consistently maintaining ticket SLAs and handling complex and/or non-standard requests
• Coordinate the flow of information across multiple groups, such as Sales, Sales Ops, Finance, Product, and Operations to drive deal success and ensure a seamless customer experience
• Work with the broader deal desk team to optimize deal economics through deal structuring
• Collaborate with cross functional teams to develop, establish and execute standard processes, workflows, and policy improvements
• Support quarterly Sales & Finance goals through deal execution
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:<