Architectural Service Management - Sr. Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“FICO’s Product and Technology organization is seeking skillful and experienced Architectural Service Managers to successfully collaborate with various stakeholders to gather, understand, collate, and prioritize requirements. ASMs own and actively manage the backlog for their service grouping, and are experienced, skillful facilitators and cross-functional leaders.” – Senior Director, Architectural Service Management

What You’ll Contribute

Architectural Service Management (ASM) team is focused on execution, completion, and readiness of releases aligned to business established priorities across all stakeholder intake of requirements, features, enhancements, and defects for architectural services, components, and products.

Architectural Service Managers (ASMs) work in close cooperation and collaboration with Architecture and Engineering to ensure that decomposition process has been followed, and Jira content reflects the prioritized outcomes, is clearly understood by the engineering team, and achieves the desired business completion targets.

ASM is the ultimate responsible party to ensure that core Platform services, components, and products are completed on time and meet the business established priorities – including GA readiness and release management. Through the intake of requirements, features, enhancements, and defect identified by all stakeholders, including Security, GTS, PS, and Product Mangers. ASM is responsible for unifying those requirements into cohesive and normalized engineering backlog with the business priorities established through Monthly and Quarterly Roadmap Reviews.

ASM remit includes all core services and functionality required for the FICO Platform that is not a Market Leading Capability or Solution for which Product Managers from these teams are responsible for the requirements, priorities, and Jira backlog development. Core services for the Platform are all shared or common services used on the Platform as defined by the decomposition process. For the purposes of clarity, a non-exhaustive list of these services encompass the core Platform needs such as Repository, IAM, Event Management, Observability, Reporting, Encryption, Data Management service, etc. In short, all Platform services not in the Market Leading and Solutions remit.  

The ASM will be responsible for collecting and normalizing the requirements into engineering backlog and for meeting all stakeholder needs to the business priorities established as part of the monthly and quarterly cadence.

Requirements Gathering and Prioritization: Work closely with stakeholders to gather and prioritize requirements for core Platform services. Define user stories, feature specifications, and acceptance criteria to ensure that the development team understands what needs to be built. Product Backlog Management: Own and manage the product backlog, including prioritizing features, refining user stories, and maintaining a balance between short-term and long-term goals. Ensure that the backlog reflects the most valuable and important items to be worked on by the development team as aligned to the business priorities. Collaboration with Development Team: Work closely with the development team throughout the development process, providing guidance, clarification, and feedback on product requirements. Collaborate on sprint planning, review work in progress, and accept completed features based on predefined acceptance criteria. Cross-Functional Leadership: Collaborate with cross-functional teams, including design, engineering, marketing, sales, and support, to ensure alignment and coordination across departments. Act as a bridge between technical and non-technical stakeholders, facilitating communication and ensuring that everyone is aligned with the product functionality and targets. Priority Management: Work closely with ASM Leads on assigning stories and tasks to resources and optimize productivity based on skillsets and availability. Productivity: Monitor completion of stories, generate reports, analyze individual, team productivity, and identify productivity issues, identify remedial actions, and work closely with Engineering Manager’s to take actions. Resource Management: Coordinate with ASM Leads and Engineering Managers on resource and skill set needs based on ASM requirements and target deliverables. Scrum Management: Facilitate planning and deliverables, support execution, optimize productivity with close monitoring of task completion, sequence of tasks and course correction as needed within Sprints. 

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